I ran a sponsored ad yesterday in the new ad manager using 150 Ad Credits. The total ad spend at the end of the campaign was 5.15 Ad Credits. The unused ad credits were not refunded after the campaign ended. Was this a bug, or is there a hidden waiting period for unused ad credit refunds?
A private message is associated with this bug report
It may take up to 24 48 hours after the end of the campaign to process the refund for the remaining balance. If you still don’t see the refund after that let us know.
We’re aware that the UI is not communicating this properly at the moment, sorry for the confusion.
Been over 48 hours, any updates on this situation?
Do you mean you have a campaign which ended more than 48 hours ago and didn’t refund what it should have, could you DM info?
I’ve had the same issue, I have bought over 1,000+ ad credits to spend since the release of this new system, not a single ad credit has appeared back in my account after the ad saying it’s only spent around 50 of my ad credits.
In the case where the ad credits were not spent due to not enough impressions/visits, surely this should be refunded immediately?
Any adjustments due to suspected suspicious ad traffic can be sorted later.
There’s some particular egregious cases right now where people have spent hundreds of USD on ads, received less than 100 impressions and no visits, and are yet to receive refunds.
Hello can confirm now I’ve not been refunded.
Furthermore, I’ve gone from my credits saying that I’ve only spent 150 of them, to now being told I’ve spent 365 of them (with 3 days delay).
This is beyond unacceptable, having known how much was actually being spent, I’d have changed my sponsor strategy.
I have a campaign that ended on the 9th at 11 AM (more than 48 hours ago), and I have yet to receive a refund.
I set a budget of 150 ad credits and it only spent 15.33
EDIT: Refund received as of 2:25 PM CST 11/12/23
Thank goodness I was cautious beforehand and tested the new sponsor system with 10 credits.
My campaign spent only 3.84 Credits. Its been 72 hours and I still haven’t received a refund for the unused credits.
Hello and thank you for dedicating your time to this issue. I am also currently facing this issue.
I ran 2 campaigns, they ended more than 48 hours ago, however I did not receive any refund.
Media:
In total $210 worth of Ad Credits was spent, while $20.09 (7.38 + 12.71) in total was used, as reported. That means I should receive a $189.91 (210 - 20.09) Ad Credit refund.
I checked my “Payment Activity” tab and did not find any refunds at all.
Seems like I started to get my refunds. This is no longer an isuse for me.
