No update; client suddenly crashing for many players

Bug Reports Engine Bugs
#1

I haven’t updated my game for several days, but in the past hour, a significant number of my players’ clients have started crashing in my game.

I got my first message about it 40 minutes ago. Most of the comments on the game are complaints about this issue. Hourly visits has spiked 180% above the last hour, and visit length has dropped from 30 to 20 minutes. Concurrent players has dropped from over 2,000 to 800 players in that time.

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I went in and was able to get this to happen to me twice within three minutes of joining the game, but was unsuccessful after more than 6 minutes for two other attempts.

I currently have no idea on a repro. I’m looking into my code to see if I’m doing anything too intensive, but it doesn’t seem like there would be any problematic code, given that the game seems to have had almost no performance problems until now.

#2

Will fix shortly.

edit: Should be fixed. Sorry about this!

#3

Thanks! Was this an issue that was affecting all games, or was it something I was doing?

#4

We enabled a faster CSG collision implementation that only works with PGS; there was a bug that was not triggering on any of our tests but as usual triggered on live games… I don’t think it highlights any problem in your game specifically, just some behavior we did not anticipate.

We’d usually notice faster but our crash reporting infrastructure was malfunctioning :frowning:

#5

Uh. Let me correct myself there.

We did enable a faster CSG collision implementation but that was not the issue :slight_smile: I assumed it was because your game uses PGS. The actual issue was with motors - we enabled an unrelated change that slightly changes the replication code for motors client-side and for some reason the motor code crashed. And for some reason only Lumber Tycoon was affected…

That change is also disabled now and the problem should be truly fixed.