I’m not on my pc now, apologies, but I believe I have graphics on Vulkan and set to Automatic.
Sorry - could you clarify if your Graphics Mode setting is Automatic or Vulkan?
Regardless, setting Graphics Mode to Direct3D11 might solve the crash.
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For anyone who might be seeing the top level error:
First, try uninstalling and reinstalling following the guide here: How to Uninstall Roblox
If that doesn’t work, try removing all cached settings manually.
On Windows:
- Clear Registry
- In the Start menu, search for regedit and open it
- Navigate to HKEY_CURRENT_USER->SOFTWARE
- Delete all registry keys related to Roblox
- Remove settings files
- In a File Explorer, go to %LOCALAPPDATA%\Roblox
- Delete GlobalSettings_13.xml and GlobalBasicSettings_13.xml
On Mac:
- Open a Terminal window
- Enter:
% cd ~
% rm Library/Preferences/com.roblox.Roblox*.plist`
% rm Library/Roblox/Global*Settings_13.xml
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Apologies for the poor wording,
My graphics mode is set to Vulkan and both edit and normal quality levels are set to Automatic.
Since another team member has the same issue I’ll also ask them to try this, thanks for the help.
edit: This fixed the issue, appreciate the help!
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That fixes it (i have experienced this in the past, i haven’t done it yet), I made this in the hope it can be fixed by Roblox so it doesn’t happen again.
It’s in our internal bug tracking system, and we will be taking a look!
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Thank you, I did reinstall Studio and it loaded.
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Does turning off MaterialService beta feature fix your issue?
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I cant test this anymore, I reinstalled studio. The first time I experienced this is when the new marketplace was enabled.
this fixed the issue for me, it no longer outputs an error and playtesting works without crashing
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I’m now experiencing the same error, if you uninstall it will it save your local files?
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Thanks for the reports. This is a real issue, and we are working on a fix for it. The current way to get around the problem is to reinstall studio, and we will update when the root problem is solved.
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Incase you want to know more info about this, if it happens you’re locked out of playtest, and some widgets (including the marketplace) do not work
I updated studio, and this just happened to me, now I can’t playtest as I am constantly getting handshake errors and nothing loads properly in playsolo anymore, not only that but re-installing roblox studio doesn’t fix it either.
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This is happening to a lot of people currently. Hopefully, It’s fixed soon.
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Has there been a fix for this issue?
I was getting a Port forwarding firewall error, fixed that and now have this error. No idea what’s caused it.
I dont thinkl, all we know is the team is working on it.
Restoring my Firewall Settings to default, uninstalling and re-installing Studio and restarting my computer seemed to work.
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Copy them into a different folder and re-install studio
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No, it saves your local files if you reinstall
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