Nobody can connect to my game

Bug Reports Engine Bugs
#1

People visiting my game are 9/10 times getting the error

"Failed to connect to the Game. (ID=17: Connection attempt failed.)

However on the chance they do get in, they can play for about 3 minutes before they lose connection to the server.

I have gotten many reports from players saying this only happens at my game. I’ve searched the forum for anyone having this error again as it’s recent (last 2-3 days). I also haven’t updated the game in those recent days so I didn’t add or change anything that would’ve caused this problem. I’ve even reverted the game to about a week old version of itself before this glitch, but that didn’t change anything either.

To diagnose this I’ve tried checking the F9 console constantly before the connection is dropped, but no pattern is found there.

I’ve checked Perfomance Stats, which at times can have a pretty high Mem and Recv

917×221 70.4 KB

But I’m not really sure what kinds of practices cause them to go high like that. Even when I disable high activity scripts they stay pretty high.

I’ve thought about it being some sort of exploiter raid, but I haven’t been able to find any information about that and it’s pretty unlikely at this point.

None of my scripts (at least server scripts) have super high activity when the connection is lost. Making me think that this is most likely a client-side thing, but I’m unaware of what it could be.

My Questions:

What causes Recv to be high in Performance Stats?

This same game was recently disabled on accident for a false chat filtering report, could that be relevant?

#2

It could be some config change from after the release. Perhaps something on Wednesday or Thursday. Do you have any way to determine a more accurate start time for this issue?

#3

I started receiving comments on the group wall and PMs about the connection issue on Wednesday February 1st

#4

I’ve just created a second game with an exact copy of everything from the original.

Original: The Streets[SPOOKY UPDATE] - Roblox
Testing Second Server: MOSS'S TRIAL - Roblox

The second version has 99% same code, only difference being the original has a line that teleports new players to the second place.

Interestingly, the second place has no issues. Players do not lose connection, and there is no issue in joining the games either.

Only differences between the two places:

  1. One line of code that teleports the original place to the second place
  2. Different data stores (obviously they’re different games)
  3. It’s just straight up a different game and place.
#5

Right so I checked all my 3 theories there and it turns out that changing data stores fixed it. This game has reliably made up to 4 million visits with the same datastore but apparently it was too much now and I had to change data stores…

EDIT: I may be wrong about this because players still can’t connect reliably even with a changed data store.