Not getting robux from selling limiteds?

Bug Reports Website Bugs
#1

Hey developers. I recently sold my limiteds to help fund my group, and it looks like I did not receive the robux for one of the items.

Here is the screenshot:
https://gyazo.com/32ac6eef9c88216bb1afb3184f1537a9

As you can see from the screenshot, all of these items were sold in the last week.

Adding all of the revenue from the items gets R$76,349 (scrnsht) or after tax R$53,444.3 (scrnsht).

So, in theory, I should have received 53,444 robux in my balance. However, I think that the supa cool cap was unaccounted for as the total for the 2 sshfs was R$44,694.3 after tax (you can add this yourself) and this was the amount of Robux that I received.

Here’s a screenshot of my income as proof: https://gyazo.com/8ec43d247b410f2c2a0e56c68b13af82

As you can see from the first screenshot, the supa cool cap sold before the last sshf. So shouldn’t I have already received that robux?

Does anyone have an explanation for this? I really don’t know what to do with R$8,750 down the drain.

Thanks!

Updates

[UPDATE #1]
I’ve emailed Roblox support and got a reply saying that this is an “ongoing issue” and they are “looking into it”. It’s been about a week since their response and they haven’t replied… Do you guys think I should email again?

9 Likes
#2

Same thing happened to me, I sold this item 4 days ago, still haven’t recieved the robux yet, it never showed up in pending robux or anything.

3 Likes
#4

No, it instant get stored to your account and i’m confused aswell why people had this as this is the first time for me seeing it.

2 Likes
#5

As you can see in the post, all my other limiteds’ revenue arrived - and they are far more expensive than the supa cool cap.

#6

This happened to me but with clothing. I only received half of what I earned.

1 Like
#7

I think that’s the marketplace fee - isn’t it?

#8

No. I counted the tax and I got about 80 and I only got 40.

#10

I sent in a ticket to roblox customer support about it and this is what they responded with:

897Ă—188 6.6 KB

It’s been a week and a half since the sale and I still haven’t gotten the robux yet.

1 Like
#11

looks like you got the wrath of customer support there. i feel bad

2 Likes
#12

Hey guys. I’ll be editing the post and updating you all when things happen. I’ve just written update 1: even though it’s a little outdated.

1 Like
#14

I counted the tax and it still got cut off.

#15

Thanks for the report! We’ve filed this internally and we’ll follow up here when we have an update for you.

9 Likes
#21

This issue should now be resolved! If this issue is still occurring, please create a new topic for us to look into.

2 Likes
#22

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