I’ve been receiving sales for UGC items in one of my games & I’ve noticed that I only receive a commission if the item is either:
Limited & has units left
Non-Limited
If an item is limited and out of units, and it prompts to buy the item from a re-seller I am not receiving commissions. I have downloaded my CSV and I do not see these items listed, and I do not see my “Commissions From Avatar Items” chart increase after these sales either.
This is a critical issue as a big part of my game’s monetization strategy is advertising our Limited UGC items in-game for people to buy. According to Roblox documentation I should be receiving a 10% affiliate cut as well as a 10% creator cut every time an item from a re-seller sales in-game, but I am only seeing the 10% creator cut.
Hi @TheGuyWithAShortName could you tell us more about this issue?
Do you expect to receive the payout on your account or group account? If it’s a group, what’s the name/id of the group? Also it will helpful if you could tell us the name of the game.
Additionally, if you know the items had been brought in game from resale, please tell us the name/id of the items?
Thank you.
Thanks for info. We can confirm the affiliate payouts are correctly recorded in our system. And you are correctly receiving the Group Funds. However at the moment, the CSV doesn’t include the group commissions entries.
We know this is very confusing for the users, and we will have a solution to solve this problem.
