NPC is always falling through the ground

Hello developers,

I’m having a problem where my NPC is falling through the ground once the game starts. I’ve checked all other posts before posting and can’t seem to know what my problem is. When I anchor the NPC, they’re rigged and animated just fine, but when I force it to move it doesn’t. But when I unanchor the NPC, it just falls through the map. Anybody have ideas?

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Check if the root part is called “HumanoidRootPart”, otherwise the Humanoid HipHeight will not work.

In addition to what @TheDestroyer0525 said, check to make sure that all parts of your NPC have CanCollide checked. If it’s unchecked, then the NPC will have collisions turned off and they will fall through the map.