Recently, a user has purchased a developer product from my game priced at R$100. In theory, I should’ve earnt a 70% cut of the amount, or R$70 in pending robux.
This is where the problem starts.
When checking the amount of Robux received on the Creator Dashboard versus Robux Pending on my group, the reported data is entirely different.
The creator dashboard says I’ve earnt R$70 from sales, but I’ve only received R$10 in pending Robux in the group. I have tried waiting a few days to see if anything would change. I’ve also tried verifying whether or not it existed in my own user’s pending transactions (the game and group are both published under this account), and there was nothing to be found as well:
Despite every transaction taking place in the game, I am only receiving a 10% commission of all sales, despite every asset sold being published under the group. Is this intentional, and how can this be fixed?