When I try to upload a Video Asset, it only works with certain videos.
For example, this video clip is able to be uploaded to the platform:
I get back a typical long running operation as a response.
However, when I try to upload this VideoClip:
I get this error:
Even though it says SSL error, this has nothing to do with my connection, and seems to be because the Roblox servers drop the request and don’t reply.
I’m finding this happens for specific video clips, regardless of which account I use. Weirdly, as mentioned above, other video clips do work, so it is not a funds or quota issue.
I need to know what this error is, why it’s happening & how to prevent it in the future - since no error message is given, my external python program breaks when this occurs and I’m not able to fix it myself.
Expected behavior
I should be able to upload all VideoClips without the system dropping our calls - and if it does, it should say why it has.
Just wanted to follow up on this as my current project is effectively halted while this bug continues.
I’ve tried again today, still no luck with this error:
(MaxRetryError("HTTPSConnectionPool(host='apis.roblox.com', port=443): Max retries exceeded with url: /assets/v1/assets (Caused by SSLError(SSLEOFError(8, 'EOF occurred in violation of protocol (_ssl.c:2417)')))"),)
HTTPSConnectionPool(host='apis.roblox.com', port=443): Max retries exceeded with url: /assets/v1/assets (Caused by SSLError(SSLEOFError(8, 'EOF occurred in violation of protocol (_ssl.c:2417)')))
I’m now not even able to upload some of the clips that successfully uploaded a few days ago. This issue seems very intermittent.
I’m still inclined to lean towards an issue on your end, as I have gone through all the steps to determine it isn’t an SSL error i.e disabling firewalls, VPN, trying a mobile hotspot but still not luck.
Just following on this to mention I’ve tried again this morning, and had the same clip hit an SSL error with one account, and then successfully upload on another account.
I’m now thinking that somewhere the Roblox servers are auto-blocking certain accounts. Could this be the case?
It seems like Roblox is having some server issues; that other account might be having its requests running on a different instance of their backend service?
Hope you had a great New Year.
Just following up as we’re still experiencing this issue. Wanted to check if you’ve seen my previous replies here.
I tried again today and no luck. My team is partially waiting for this issue to be resolved before we can continue development!
I also received this error for an Long Running Operation Path which I’ve never encountered before. Don’t know if it will help with this problem but thought I’d post.
