MFY | Myo Frozen Yogurts
Training Guide
MFY | Myo Frozen Yogurts
Training Guide
Version: 1.01
Updated: 11/11/2020
MFY | Myo Frozen Yogurts Training Guide
!INFORMATION!
MUST HAVE A OVERSEER/SHR TO DO TRAINING!
Overseer ranks: SHR+
Required Rank To Oversee: SHR
Required Host/Hostess Rank: HR+
Required Assistant Rank: Supervisor+ (MR)
Trainees need 5/6 points to get a promotion.
Senior Barista cannot be trained, for a Senior Barista to get promoted, it must be handpicked by an SHR. Senior Baritsta’s must also attend 4-5 shifts before being promoted.
Copy and paste the sentences that are quoted, “This is an example.”
If you are unaware of what to do during a special occurrence, refer to the protocol list.
There are 6 parts of the training:
The Grammar Test
Troller/Exploiter Test
Serve a customer 1 food item and a drink
Serve a customer 2 food items
Serve a customer 2 food items and a drink
Grammar strikes: If someone uses improper grammar/punctuation throughout the training, either the host, co-host, or overseer can appoint a warning/strike. Once he/she has reached 3 warnings, they are required to be removed from the training, no questions asked.
Only copy 2-3 sentences at a time, Roblox chat is very weak.
INTRODUCTION
Start with a discord announcement and group shout with something along the lines of “[TRAINING] Training is being hosted by {host}! Come down for a possible promotion.”
Please wait at least 15 minutes before canceling the training if no one shows.
If people do show up, start a countdown for a 5-minute intermission (300 Seconds) using the command:
:countdown 300
Once the countdown is over and there are people waiting to start slock the server using the command:
:slock on
Then introduce yourself and the co-host if you have one and explain the training using:
“.m Training is starting, please do not talk during this time”
“.m Hello! I am your host (host username) and also joined by (overseer name or rank).”
“.m Now the introduction is over, time to go over some important information.”
“.m Trainee’s need V/VI (5/6) points to get promoted.”
“.m Trollers and exploiters will be removed from the session without warning, be on your best behavior.”
“.m Every Time you have a grammar mishap: You will get I grammar strike, if you get III of these: you automatically fail the training session.”
“.m Now let us begin!”
At this point, all training assistants should have their manual opened and ready.
“.m Please follow me to your training stations.”
Make sure they are neatly at their stations and are ready to begin.
Training
Now each trainee should be lined up at a station.
Start off with an introduction and a warm welcome! Try not to go too fast so they can understand what you are saying.
Introduction:
Assistant:] “Hello and welcome to today’s training session! I am your trainer (insert your username here).”
Assistant:] “Today we will be teaching you the basics of working at Myo Frozen Yogurt”
Assistant:] “Real quick, we will start with a grammar test, please correct this sentence:”
Assistant:] “hello. and welcome! to myo, frozen yogurt how can I help u on this fine day?”
After each person corrects the sentence, give them a point if they fixed the sentence.
Once you are done, here is what to do next:
Assistant:] “Next, we will be starting with the troller/exploit scenario.”
Assistant:] “Unfortunately, you will run into a lot of these during your career. But this part of the training session will show you how to deal with those certain types of people.”
Assistant:] “You will give them III or ‘tree’ warnings.”
Assistant:] “Don’t make the warnings unnecessary or unprofessional.”
Assistant:] “Example of what not to do: WI- Being a noob”
Assistant:] “Once they reach max warnings which are three: Get an MR+ to kick them from the game.”
Assistant:] “Exploiters are a different story if you see an exploiter: report it to an HR+ asap and let the HR deal with it.”
Assistant:] “There will be cases where there will be no MR/HR+ to deal with these trollers. The best thing to do here is getting an MR/HR online by using our Dizzy or report them in the group wall.”
Assistant:] “Now we will run this scenario and we will see if you pick up what I’m putting down.”
Host:] “Greet the helper as if it was a customer at Myo.”
Now the helpers and/or trainer will test each individual by trolling or they can pretend to be an exploiter and “exploit”.
After each person is tested:
Add points to each person that passed and congratulate them.
Host:] “Congrats to everyone that got the point, next we will be training you how to work as a Barista!”
Assistants now them a tour around the kitchen and give them a walkthrough of the processes to make a food/drink item, once done with the tour: Line them up to their original registers and do the following:
Assistant:] “Now that I gave you the tour of the kitchen, we will start doing tests to see if you can provide customer service fast and efficiently.”
Assistant:] “Now keep in mind: The order limit is III, no one can order more than III items, and the pancakes can only have a max of III toppings at once and use hand to GUI to give the customers items.”
First-order: It will be I food item and I drink items.
Host:] “Helpers, you may go ahead.”
The helpers will set up a timer for 20 seconds and order 1 food item and 1 drink for each person.
Once an individual is complete, the helper will receive the item and inspect to see if the item they got is correct.
Anyone who did it correctly and under the time limit will get one point.
Second-order: It will be 2 food items.
Host:] “Helpers, you may go ahead.”
The helpers will set up a timer for 30 seconds and order 2 food items for each person.
Once an individual is complete, the helper will receive the item and inspect to see if the item they got is correct.
Anyone who did it correctly and under the time limit will get one point.
Second-order: It will be 2 food items and 1 drink.
Host:] “Helpers, you may go ahead.”
The helpers will set up a timer for 35 seconds and order 2 food items and a drink for each person.
Once an individual is complete, the helper will receive the item and inspect to see if the item they got is correct.
Anyone who did it correctly and under the time limit will get one point.
After you are done with that part of the training: You will move on to the quiz section.
Host:] “Last but not least! In the quiz section, we will be putting everything in one quiz to see how much you learned! I will be private messaging these to you so look at the bottom right of your screen, click that and reply in those.”
PM Everyone the following questions:
I. How many warnings do trollers get at MYO?
II. Max limit someone can order?
III. How many topping can someone have on a pancake
IV. Someone is trolling, give a detailed summary of how you will deal with it.
V. What would you do if the staff was not using grammar?
VI. What is your job as a Barista?
You need at least a 4/6 to pass and if they do: Give them the point.
When its all over Overseers must say this:
Overseer:] “Follow me back to the seats, sit down, and await results.”
The host will now double-check everything and make sure there is no cheating involved.
»»——————————————————————————————————————————««
Epilogue
The Host will now go to each player that failed and say the following:
Host:] “(username), you have failed this session due to (reason). Please try again next time because we would love to have you.”
Then when all of the failed people have been talked to the host will say this:
Host:] “The rest of you have passed, congrats! Stay here while I rank you.”
Once everyone is ranked:
Overseer:] “Thanks everyone for attending, you can still get another promotion if you attend the next one!”
Host:] “Now let’s head down to the parlor and show off your new rank!”
Overseers should wait long enough for everyone to read that and then shut down the server.
»»——————————————————————————————————————————««
SPECIAL OCCURRENCE PROTOCOLS:
Protocol T: Trolling in training; You will kick all trollers that are in training, if they continue you must ban them, make sure you DO NOT pban them.
Protocol X: Exploiting in training; Overseer shall pban the exploiters and write down their username to pban them from the parlor.
Protocol E: Group Threats; If you are getting threats to harm someone or Myo in training, you should call the overseer and let them deal with it.
Protocol O: No Overseer; If there is no overseer, you should @ KittyUSA_Monkey (An Owner), and she will attend.
Protocol OA: No Overseer During Protocol X or E; You should @ KittyUSA_Monkey (An Owner), and DM her screenshots and explain what’s going on and he will attempt to join and assist the situation.
Protocol H: No Helpers; If there are no helpers you must do the helper’s job.
Protocol HA: No Backup Host; It is alright if there is no backup host, but if you have to leave during training as a Host or Hostess, the Overseer is most likely to take your place.
Signed by:
KittyUSA_Smokey