Introduction
Pablo’s Security Team members are specially trained by the Head of Security (HoS), and his high ranks, who undergo a different type of procedure than other staff members. Security staff members are responsible for making sure all customers and staff members are following Pablo’s rules and procedures. They also are responsible for the public safety of the restaurant’s environment.
Rank Descriptions
-
Security Trainee (LR) - This rank is not a part of Pablo’s staff team. This rank is the most basic rank in the Security Team and can be obtained after submitting a successful application. All applications are read by the HoS+. After being accepted, trainees are told to attend a training hosted by our Security Captains (30-45 minutes average).
Pablo’s - Security Training Center
There they will learn the knowledge required to pass a final test. If they pass their training they will notice a rank change to the Security in Progress rank. If they fail they will need to wait until the next training in hopes of passing.
- Security in Progress (LR) - This rank also is not a part of Pablo’s staff team. To become an official Security Team member we will test the applicants skills, abilities, and different traits to see if they can uphold the standards for the most consequential job in Pablo’s through their Final Test. Final Tests are hosted by our Security Captains and can last between 30 minutes to an hour depending on the applicant(s) performance. Final Tests are conducted in the restaurant, not the training center. They can attend as many Final Tests as they need to pass. Unfortunately, not all Final Tests roll out the way we want them to and without some disturbance, in the restaurant, we can’t test them on their skill and ability therefore that Final Test could get cancelled.
- Security Member(LR) - This rank is a part of Pablo’s staff team. This rank will be given to all newly passed Security in Progress applicants once having passed their Quiz and Final Test. This rank will have inexperienced Security members who need to be given help, if needed, at the restaurant. Anyone going on vacation for more than 1 month should let a Security Captain know or else we can’t guarantee your rank when you return. Anyone on this rank is allowed to go downstairs.
- Senior Security (LR) - This rank is a part of Pablo’s staff team. Not only will this rank include active members, but members with much more experience, knowledge, and perspicacity when dealing with Customers. Their role is to perform the usual responsibilities of a Security Member but to manage the restaurant in a proficient manner on behalf of the Head of Security.
- Special Security Force (MR) - This rank is a part of Pablo’s head staff team. SSF is an accolade of discipline, teaching you the necessary skills to lead a team. Requiring the knowledge from the Security Team and an aptitude to lead others while undergoing the silent code. More information will be given when you reach this rank.
- Security Captain (MR) - This rank is a part of Pablo’s head staff team. This group of individuals will be chosen during meetings selecting only the best of the best from SSF to handle our Security Interns. After being assigned, we entrust them to bring light to new Security Interns. Their main purpose is to train new recruits to the best of their ability teaching them everything they must know before becoming officially a part of the Security Team.
- Deputy Head of Security (HR) - They are considered a Supervisor in the main group. Their main purpose is to assist the Head of Security with their needs. Achieving this rank requires you to fully understand all aspects of the Security Team upon going through them step by step. All other information will remain classified.
- Head of Security (HR) - They are considered an Executive in the main group. This rank isn’t achievable, you must be appointed by the Head of Operations. All other information will remain classified.
- Head of Operations - This rank is more than just a part of Pablo’s staff team. xMugs is an official Board member in the main group. He oversees the entirety of Pablo’s Security Team and selects very few to run as Head of Security. All other information will remain classified.
Leadership
Leadership is a vital aspect within any occupation, and Security is no exception. The most effective leaders across a wide variety of spectra achieve success within this branch by having effective communication skills, responsibility, being goal-oriented and having confidence in yourself and your skills.
You must have a sense of accountability, in other words, all security members must take responsibility for the team’s actions and their consequences. Through your willingness to take responsibility, you are proving that you are worthy of trust and respect. Knowing how to handle any situations that may arise during the carrying out of your duties is imperative as it shows that you are confident in your abilities to adapt to any situation. Although certain situations may have many solutions to the problem, all security members have to follow protocol and should not try to alleviate issues using non-traditional methods.
Leadership within security also includes that you, yourself be a leader as well. In other words, learn to lead by example. If you expect your team to be hard workers, then you should be a hard worker as well. When you practice what you preach, you not only earn the respect of your team, but their loyalty. Before long, you will notice that they will be following the example you set for them. Effective leadership builds people up and creates a stronger team, which benefits all who are involved. This exemplifies the teams strengths and weaknesses as a whole and individually. In order to combat against any weakness found within the security team, communication is vital. Communication can be used to build relationships among your colleagues and by building a good inter-team relationship. In return, this creates a greater level of productivity.
One principal of communication, which is also vital towards leadership in Pablo’s Security, is not only expressing what you need or want to happen, but actively listening to your colleagues with an open mind about what the team can improve on as a whole or individually.
Regulations
All members of Pablo’s Security Team must memorize and follow every rule stated here.
Levels
- Lvl.1 - Warning
- Issued by an SSF+ rank
- A second violation at Lvl.1 = Lvl.2 consequence
- Lvl.2 - Suspension/Demotion
- Issued by an SC+ rank
- A second violation at Lvl.2 = Lvl.3 consequence
- Lvl.3 - Firing/Blacklist
- Issued by a DHoS+ (Deputy Head of Security)
Note: All levels are the minimum action. More severe consequences can be given out if deemed necessary by the DHoS+.
Another note: If anyone feels they were wrongfully given a Lvl.2+ consequence they may DM a DHoS their case. If they aren’t pleased after speaking to a DHoS they may then contact the HoS.
- Anyone changing their username must inform an SSF+ afterward. [Lvl. 1]
- They must use grammar anywhere it is enforced. This includes punctuation, capitalization, and spelling. [Lvl. 1]
- The Security Team cannot dine unless it’s for a special occasion after receiving permission from a HoS+. [Lvl. 1]
- Do not hint at promotions. This can lower their chances of a promotion and even lead to further consequences. [Lvl. 2]
- They must go AFK only in the staff leaderboard room facing the wall. [Lvl. 2]
- Do not enter the kitchen or go downstairs to VIP using any staircase unless receiving permission beforehand by a DHoS+. [Lvl. 2]
- Do not allow disagreements to erupt into a heated argument. Settle it quickly, contact a SC+, or leave it be. It is simply not worth it to argue about. [Lvl. 2]
- Do not use your position to help your friends. Bias decisions will not help you or your friend out. [Lvl.2]
- Be professional at all times. This includes being respectful, appropriate behavior and language, and overall think before doing. Rude and disruptive behavior is unacceptable and will be dealt with sternly. This includes not only at the restaurant, but any event Pablo’s as a group attends. [Lvl. 2]
- Submitting false information to HR members will result in consequences. [Lvl. 2]
- Anyone caught on mobile while at the restaurant without permission from a HoS+. [Lvl. 3]
- Do not ever copy & paste anything said at the restaurant. [Lvl. 3]
- Do not make the grave mistake of cuff abusing. Anyone caught cuff abusing will be swiftly removed from the Security Team. [Lvl. 3]
Appealing a Blacklist
The process to appeal a Security Team Blacklist is as follows.
- They first must’ve been blacklisted for 5-11 months. The exact time is unique on a case by case basis and is approved by the HoS. (Head of Security)
- Once approved, they’ll take an interview to prove they’ve changed and are worthy to rejoin the Security Team.
- If their interview is approved, a process will be completed. Further details will be given if they reach this step.
The following definitions are pertinent for the above document and to life in Security
| Pablo's Security Team | |
|---|---|
| SiP | Security in Progress |
| SM | Security Member |
| SS | Senior Security |
| SSF | Special Security Force |
| SC | Security Captain |
| DHoS | Deputy Head of Security |
| HoS | Head of Security |
| HoO | Head of Operations |
Thank you,
xMugs,
Head of Operations