Package Permissions data retrieval failed, package instances disappearing

Bug Reports Studio Bugs
#1

Since this morning, we have been constantly getting these errors in our game:

716×77 3.87 KB

No other service seems to be erroring right now, but packages definitely do.

Update:

Some of our packages literally disappeared after rejoining a TC session.

This is how every single place in our game has packages structured, and how they should always be:

But, in this particular place, with some auto updating packages, one package completely disappeared, and another lost the package link (what?)

#2

Hi filiptibell, what game is this?

1 Like
#3

The game is Adventure Up! and the specific place where packages disappeared was this place.

#4

Can you ask all your teammates quit the teamcreate session and rejoin it after 5 minutes? Please let me know if the error still occurs. Thanks!

1 Like
#5

Packages seem to be working fine now, no errors. The object completely disappearing and another losing its package link was spooky, though. Do you have any idea why that might have happened?

#6

Yes. We aware of the issue and we have a fix in plan list.

It happens when all the following conditions are true.

  1. More than one user has permission to access the package;
  2. Those users are in the same teamcreate session;
  3. The auto-update property has been turned on.

A temporary workaround would be make any of the above condition to false. Or consider use mass update to achieve the same result as auto update.

2 Likes