I have a plugin on sale for $8.99. When checking the Creator Dashboard page for incoming transactions, I see 3 sales indicating a paid purchase where I earned $8.10, so I expect $24.30 in my “Available Balance”.
Instead of this, though, I see 0 in pending revenue, and a very low amount in available balance. I have not made any transactions since setting my plugin to a USD price.
Available balance and pending revenue showing 0 or low numbers. Local currency hidden for privacy. The value shown is equivelant to <$1.00.
Browser information: Chrome 128 on Windows 10.
Expected behavior
I expect the actual balance from the three sales to be shown. If this is intentional for some reason, I expect an information dialogue somewhere detailing why I am not seeing the revenue of the sales shown in the list.
Thanks for reporting this! Is this problem still occurring for you? Would you please be able to provide another image of your current incoming payments page.
Thanks for the follow up, we will continue to investigate! One more question, what was the date when you first encountered this issue? Was it the date of the bug report (Sep. 2nd), or did you encounter this issue earlier.
