My game recently started getting a bunch of reports of players not being able to connect. (ID = 17; Connection attempt failed) (Error Code: 279). This can happen on any device, any internet connection, and whether they’re joining from the website/application or being teleported to places within the game. This is severely affecting gameplay, as players who are about to enter a round are often disconnected after the teleport, forcing them to rejoin the lobby or just give up the game altogether.
I’ve looked into the possibility of it being a memory leak, but it’s unlikely to be the cause as it’s occurring in every kind of server (brand new lobby servers, older lobby servers, and brand new private round servers). I’m wondering if it may be an issue on Roblox’s end or if I can get some insight as to what may be causing this to happen.
I originally posted it under the wrong subcategory & I wanted to add more information in case it helps any Roblox admins so I made a new post. I appreciate the concern though.
You should edit the post or contact someone to move it for you… new information can be added via a simple edit or a reply. You’re breaking forum rules by making multiple reports on the same issue. I shouldn’t need to be telling you this considering your reputability
Same thing. My game features an AFK area and players get automatically teleported to avoid the anti-idle kick. Sometimes it will result in this error. Same thing for players trying to teleport to new servers through a Play Again button (meaning even fresh reserved servers have this issue).
Also, this started happening around this past weekend.
Hi @CrimsonForce
Is this still happening? If yes, can you provide client logs when that happens.
could you please also provide your network connectivity status. like bw, packet loss, which can help us understand if the problem is due to your internet issues.
It actually just happened to a bunch of us in the test place 20 minutes ago, we couldn’t join the game at all for a few minutes because of this error (total of 10 of us, all from various internet connections and areas of the world were trying to connect). It finally let us all in a server after some time.
If it happens again, how should I provide this info? I don’t believe I can open anything in the current roblox window when this error pops up.
This line is present in all of the logs from when I was experiencing it earlier today:
2024-12-06T11:25:36.711Z,21.711210,ce44,6 [FLog::Output] Failed to connect to 128.116.53.33|64349; no response. Connection attempt failed.
Info that may be relevant to the issue;
I had just published a new version a few minutes prior; I was trying to join my private server so I could get into a new server
The tooltip at the bottom just said “Joining server” and never said “Waiting for an available server. Retrying…” as it normally would when joining a private server with 0 players
After a few minutes of this occurring, it’s been working perfectly ever since with no issues
This same exact situation has happened before but by pressing play on the game, not on a private server. A whole group of my friends were unable to connect to the game at all when pressing the play button for multiple minutes
