Pasta Express Handbook
2024, Founded by Cey
Welcome to our Community Handbook, the most easily accessible and informative tool within our group in which by navigating through, you’ll be able to locate crucial information from job opportunities to development and appeals! 
Roblox group
Restaurant (Coming soon!)
Job Centre (Coming soon!)
Community Guidelines
We have written these guidelines to maximise the security of all our members and we require all members to adhere to these guidelines!
Spamming
Spamming of all sorts is strictly prohibited and is extremely disruptive. Users caught spamming in our game will be immediately removed by an in-game administrator. Spamming can mean chat flood, sending repetitive emojis, etc.
Respectful Behaviour
Respect is something we heavily enforce within Pasta Express and although we understand you may not want to be friends with everyone, respect is crucial and if you’re caught disrespecting another member, we will take measures to punish you accordingly. We’re an inclusive community, welcoming users from all backgrounds and no one should ever be in a position where they feel uncomfortable or disrespected.
NSFW Content
Posting any content deemed NSFW will result in an automatic ban from our community. We’re an age-friendly community and any individual putting others at risk by exposing them to unwanted content will be immediately removed.
External Advertisement
Our group is not a place for you to promote your own services or advertise unaffiliated groups/servers. If you advertise, you will receive a warning followed by a kick/ban depending on the severity.
Drama
As a community, we hold a strict intolerance to any genre of drama/toxicity. Users who start or engage in drama will receive moderation action. We strive to maintain a drama-free community.
If you have any further questions/concerns regarding our community guidelines, please consult them with a member of our Moderation or Corporate Team who will be able to assist you further or alternatively, open a support ticket in our Discord server to speak to an online administrator.
In order to maintain a safe environment and inclusive space for everyone within our community, we have written these guidelines to maximise the security of all our members and we require all members to adhere to these guidelines!
Hiring Information
We open our applications 24/7 to members of our group, simply head to our Job Centre and complete our quiz to become a Trainee! Once you become a Trainee, you will take part in a mandatory in-game system training session, conducted by AI which will give you tutorials and assessments and evaluate your ability to become a Chef! Training also operates 24/7 and will occur automatically upon you joining the restaurant as a Trainee with the aforementioned process. Do not be disheartened if you fail your application or initial Chef training as you can reapply as many times as you wish!
If you pass your Trainee assessment, and become a Chef, you will gain points by creating orders based on your customer feedback and pace in-game, these points will then grant you automatic promotions throughout the ranks.
Only Team Leaders can apply to become Supervisors so you would have to follow one of the above processes in order to qualify to become a Supervisor. Our Supervisor Applications are also open 24/7 to Team Leaders, on our community server, however there is a maximum capacity we hold for Supervisors. So if your application is successful, you would be placed on a waiting list and your activity/behaviour as a Team Leader would be closely monitored by a Coordinator to ensure you are performing in consistency with the standards we hold for our Supervisors.
Working at the Restaurant
As mentioned in our hiring information, you will conduct an automatic system training after obtaining the ‘Trainee’ role to become a Chef, upon being successful, you’ll be auto-ranked to Junior Chef and you can start serving guests behind the counter.
Guests submit their orders through an interactive ordering system UI at our counter, a ticket will then be created for the guest’s order which will show on the order board and a Chef will claim an order to make. The chef will prepare the order accordingly to accommodate the guest’s requests and cook the Pasta for 15 seconds, the Chef will then mark the order on the ticket as complete and the guest will be notified to collect the order at the counter, the Chef will then hand the item to the guest!
When you are giving guests their orders, make sure you tell them to enjoy and ask them if they need anything else like a drink, fork or napkin, etc (which can all be located behind the counter and at many self-service desks throughout the restaurant for guests to obtain themselves) - but it’s nice to ask!
Rank Information
Owner (1)
Oversees the group development and general affairs, works with the Presidential Team to understand the progress of the group, marketing, revenue and major changes.
President (1)
The President of Pasta Express is responsible for collective group oversight of external and internal operations, departments, staffing, development and working with the Owner on project management.
Vice President (1)
The Vice President of Pasta Express is responsible for department oversight, working with Executive Directors to manage departments, conduct frequent director meetings, consult with the President & Owner on department process, changes and general affairs.
Executive Director (2)
Executive Director of Administration: Responsible for internal operation of the group i.e. Supervisor probation program, staff development, staff reports, investigations, compliance, internal appeals, working with Staff Coordinators to manage their teams, consulting with the Presidential Team on the progress of internal operations, staff guides, documents & general internal administration.
Executive Director of Communications: Responsible for the external operations of the group i.e. community management, community safety, group and server moderation, community and game appeals, events coordination, partnerships, community feedback, service feedback and group meetings.
Staff Coordinator (3)
Each Staff Coordinator will have their own assigned staff team consisting of Supervisors, Assistant Managers and Restaurant Managers who will be assigned to their team by recruitment upon passing probation, they will remain under the coordination of this team throughout their management career. Team Coordinators will be responsible for activity tracking, logging, disciplinaries, internal training and progression. Coordinators will work closely with administration on compliance and investigation related issues.
Operations Manager (8)
Operations Managers work closely with the Restaurant Managers on the general operations of the restaurant such as moderation, supervising staff and dealing with customers. Additionally, Operations Managers are more involved with general group operations outwith the restaurant such as logging tickets, supports, appeals and staff training where necessary.
Restaurant Manager (8)
Restaurant Managers work in-game to ensure a high standard of customer service, supervising the kitchen to ensure Chefs are preparing orders successfully, dealing with customer complaints, feedback, in-game moderation and Low Rank disciplinaries.
Supervisor (20)
Will go through a mandatory 2 week probation, monitored by Recruitment and then assigned to a team by a Coordinator upon passing probation. Helps train staff at the restaurant and assisting management with disruptive guests and ensuring an overall smooth and successful standard of service in-game.
Team Leader 
Once you have become a Master Chef, you can qualify for a role as Team Leader where you can lead the kitchen, direct service, submit advisories to management, assist in training of Chefs and using your knowledge effectively to collectively ensure a high standard of service is delivered! There is an activity board for all our staff members in-game, however with Master Chefs…it’s a little more competitive! The top #10 ranking Master Chefs on our activity board each week will be ranked Team Leader as a reward for their dedication, the role can alternatively be obtained through Coordinator+ recommendation or in-game purchase.
Junior Chef, Senior Chef & Master Chef
Prepare orders at the restaurant, work within a fast-paced kitchen environment with a motivated team of skilled chefs to prepare orders for our guests at an efficient pace and deliver great service! Get promoted by collecting staff points. Points are obtained through actively preparing orders and delivering orders accurately. Every guest is also asked to rate their service, the more 5 star reviews you get, the more points you can get - for promotion. Points are also purchasable at our in-game store.
Trainee
Once you are successful within our Job Quiz, you’ll be automatically sent to the restaurant to undergo a 5 minute mandatory Chef training session. The system will show you how to prepare and deliver orders, you will then undergo the assessments and upon successful completion, you’ll be automatically ranked to Junior Chef and you can start serving guests!
Support Information
We have endless measures in place to maximise support and moderation for all members of our community. If you require support from our staff, you can open a ticket in our communications server and submit your support inquiry. For general questions and concerns, a Coordinator+ will be available to help you with your ticket and solve your query.
If you are wishing to appeal a ban however, you must submit an appeal (form located in the #information channel of our Communications Server), appeals are then reviewed by our Executive Director of Communications and decisions can take up to 3 days in which our Director will contact you directly (so please ensure you have your DMs open!) to relay the decision, investigation and outcome.
Decisions on appeal are final at the time but you can decide to appeal after 30 days of your appeal being denied using the same process.
Partnership Information
As a fast growing group, we are open to forming partnerships with other groups like ourselves! Our Partnership Application Form can be located in the #information channel of our Communications Server and your application will be reviewed by our Executive Director of Communications, decisions can take up to 3 days and our Director will message you directly on our decision and next steps if appropriate.
Requirements:
- A minimum of 500 active members
- No botted group members
- Communications server with minimum 100 members
- Able to announce any ongoing events within our community and we will do the same for you
- No previous negative history within Pasta Express
If you are seeking any additional information, you can open a ticket in our communications server and one of our staff members will be more than happy to assist you!
Cey
Owner of Pasta Express