Roblox’s relatively new ID verification pipeline with Persona explicitly refuses to accept vertical drivers licenses or ID cards of any type. As long as the ID is vertical and not horizontal, it will not be scanned and the user attempting to verify will be bounced with “Make sure the ID details are clear to read” repeatedly until the verification session gives up and closes.
I understand the need for a strict ID verification system. I would like to envision a future where adults have a safe, seperated, verified, gated space on the platform to do their own things. Have movie screenings, watch deadpool; have concerts with explicit music, whatever else. And I completely agree that a strict ID verification system is necessary for those to exist while keeping the platform safe for minors. But locking out driving adults simply because their ID is not horizontal is completely ridiculous, and not the way to handle that.
In the united states, 48 out of 51 licensing territories (the states + D.C.) only provide vertical identification cards to anybody under 21. That applies to both standard identification cards and drivers licenses. So someone who is 20 years old, who may be a fully independent working adult, will still have a vertical ID. That is normal.
Total US population is around 332 million. If age distribution is roughly uniform, and it is, about 7.5% of the US population is aged 16-21 and a potential US driver. Around ~94% of that demographic is in territories that issue vertical IDs. All said and done, a reasonable estimate of the amount of drivers in the US with vertical drivers licenses is around 12 million.
I know that there will be people prone to writing off this bug report, just telling people to buzz off and use other documents. However, for US residents, the only documentation options for verifying, as heard from friends, are a drivers license, a state ID, a passport, a passport card, and a work permit. A work permit is literally unobtainable for adults in the US, and as mentioned drivers licenses and state IDs are vertical for almost everyone under 21. That only leaves passport cards and full passports, which both take over two months to obtain in the united states and cost $195 USD total. That prohibitive cost and wait are the reason that <45% of US folks own a passport.
More importantly, adults should not be forced to pay prohibitive costs for a new form of ID when they have a valid US drivers license/realID that is accepted as fully valid identification in every other context. I may be verified, sure, but I would like to get my friends onto the platform and play 17+ games, and potentially make accessories with friends. They should all be able to upload items. We’re all adults.
This is a ridiculous oversight by Roblox, and it needs to be resolved.
Expected behavior
Users should be able to upload their real, valid, adult drivers licenses, and those should be accepted for verification regardless of the orientation of the ID.
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