Persona ID verification flat-out does not work with vertical IDs or drivers licenses and is locking >12 million US adults out of verifying

Thank you for the information.

We’ve confirmed that our ID verification flow is incorrectly rejecting some vertical IDs from specific states. We are actively working with Persona to get this resolved.

Temporary Solution (Will be available starting tomorrow, August 18th)
To get you verified as quickly as possible, we are releasing a temporary update. Starting tomorrow, the system will ask you to scan both the front and back of your ID if we detect that your vertical ID scan has been rejected in your first attempt. This new process should successfully accept all ID types.

Permanent Fix
We are continuing to work on a permanent fix to support all vertical state IDs. Once that’s complete, you will no longer be required to scan the back side of your ID.

We appreciate your patience!

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