Phone book API - Not receiving calls on mobile

Bug Reports Roblox Application and Website Bugs
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#1

Currently, it seems as if the phone book API is not sending calls to mobile devices, pretty much defeating the whole point of the feature. This happens 100% of the time for me.

You can still receive call notifications in the Roblox desktop app, but these in-app notifications do not appear on mobile (your phone is supposed to physically ring instead), so it’s now impossible to accept a call on mobile.

image

Desktop notification

Repro

  1. Have two accounts, who are both voice-enabled, and both friends with each other.
  2. Be logged into account 1 in the Roblox mobile app on a phone.
  3. On account 2, visit Roblox Connect on a different device, and send a call to account 1.
  4. Observe how your phone will not ring.

Account 1 can then open the phone book and see that they have a missed call from account 2.

Device information

  • iPhone SE 3
  • iOS 18.0.1

I’ve seen a few other iOS users getting this issue recently. I don’t know if this happens on Android or not.

Expected behavior

When you call someone, their phone should ring.

3 Likes
#2

Thanks for the report! I filed a ticket in our internal database and we’ll follow up when we have an update for you.

#3

Hi xyraforst! Is this issue still reproducible for you? There were a few issues in some of other services that indirectly impacted calling functionality but those have since been fixed.

#4

This issue is still occurring for me. I am on Roblox for iOS, version 2.649.877.

#5

Thanks for the information and apologies for the late response. The team is investigating and I will post an update when I have one :grinning:

#6

Hi xyrafrost! We’ve fixed the issue and you should now be able to receive calls again. Thanks for bringing this to our attention and apologies for the long turnaround time

#7

Just checked and calls seem to be working again, thanks.

1 Like