Thanks for keeping us updated. Same thing for my game “The Nursing Home”, many reporting the issues within the past 2 or 3 days. Can’t wait to hear more regarding a fix coming.
Thanks again.
4 Likes
Hi All, our team is continuing to work on resolving this issue as soon as possible. However, the fix is more complicated than expected. We’ll continue to keep all of you updated.
31 Likes
Thanks for the update! My game, Pastriez Bakery, is still being effected by this issue.
1 Like
Could you ever provide us with the reasons why this happens on mobile, does it have something to do with the 3d world render? does it have something to do specifically with an object? like how does this mostly happen, UI Glitches?
2 Likes
I really appreciate the effort your team is putting in to fixing this issue! But any further update on when we could expect the fix to be released?
This bug has severely hurt my mobile & tablet audience, and my mobile and tablet average session length has severely suffered as a result (mostly mobile). My mobile audience makes up a massive proportion of my players, so it’s a big deal for my game.
Some information which might be of some value to your team:
A player recently described to me how to ‘solve’ the pink glitch screen on mobile. I will quote what he said…
“if you’re playing and the pink is on your screen, double click the home button, dont swipe Roblox up, go to your home screen and double click again and press roblox”
I can’t confirm if this actually works since I don’t experience this glitch when I play on mobile, but hopefully it is useful to you in one way or another.
Thank you for your hard work so far and good luck with the fix! Hopefully it will be fixed soon.Thanks!
3 Likes
good luck, getting this fixed will heavily impact mobile!
4 Likes
Hi All,
Our team has deployed a fix for this issue. We’re doing a phased rollout of the fix which will be complete by 4/28 9am PST. Currently, any manual updates or new downloads of the Roblox app will get the updated version.
SrWildernessXplorer
23 Likes
I just got this like 10 minutes ago…
1 Like
I can confirm that the issue is still happening to our players.
These are after the phased rollout of the fix was supposed to be complete.
1 Like
Apparently, players need to update their Roblox App. That’s what I’ve heard from some of my players, as some have said that it is fixed once they update the app. I cannot 100% confirm this works, since it works fine on my mobile devices. But, you would think the update would be forced for everyone. Not sure about the exact process to be honest.
remind them that this is a roblox issue so they will stay noted
2 Likes
Hi Enqrypted,
Can you have the user update their Roblox app? Users have to update their app in order to receive the fix for this issue.
SrWildernessXplorer
Yeah, I assumed an update would be forced after the phased rollout but apparently not. Seems like the pink bug reports have stopped now 
1 Like