Player Counts Showing as 0 for All Experiences in Universal App

Issue Description

In the Roblox Universal App, the player count for all experiences is incorrectly displayed as 0 instead of the actual number of players currently in-game. This issue occurs across multiple sections, including Continue, Sponsored, and Favorites.

Reproduction Steps

  1. Open the Roblox Universal App on any supported device.
  2. Navigate to the Homepage.
  3. Look at the player counts for any experience listed under Continue, Sponsored, or Favorites.
  4. Notice that every experience incorrectly displays 0 players instead of the actual number.

Expected Behavior

The player count should correctly reflect the number of active players in each experience, as it does in other versions of Roblox (such as the website or mobile app).

Visual Aids:

A private message is associated with this bug report

2 Likes

I’ve noticed this happening to me on both the mobile app and the website recently. A refresh fixes it, but would be nice to have the actual issue addressed.

3 Likes


Having this on PC as well.

1 Like

Same issue on PC for me.
Only benefit is I can take screenshots of big games at 0, and then send them to people who play it with the caption “_____ has fallen off”

Same happens for me, but only on a few games?! So some games shows with players, and other games, which I know for a fact has players, shows 0 ccu.

Yeah me too only happenes sometimes when i open roblox
Btw if you refresh the app then it will correctly show the player count

this happened to me during the outage of yesterday, and still happens, maybe it is related to that outage?

1 Like

This seems to have been fixed now.

Hi! Sorry we forgot to follow up here. There was a temporary issue that should now be resolved.

1 Like

It is not really needed to make a bug report on this.
This “bug” has been happening since Roblox was created, and it happens because the Roblox API is overcharged. Just wait for Roblox servers to be freer and everything should work !


When this happens, simply wait and check the Roblox servers status at https://status.roblox.com/ or at https://downdetector.com/status/roblox/.