Player kicked when loading into game, "Error while receiving data, please reconnect"

Reproduction Steps

1. Join this game with a relatively slow internet connection. I was able to reproduce this fairly consistently with 30ms ping and 15mbps download speed. However, it does not occur with low ping and high download speed.
2. The error should popup within 10 seconds of loading into the game. It only occurs during the initial loading process before the character loads.
3. If character loads, error did not occur. Rejoin.

Expected Behavior

The game to continue loading normally as it does when joining with fast internet.

Actual Behavior

Player is kicked from the game with Error Code: 260. Out of bounds error appears in Roblox log file.
Screenshot 2022-12-06 182633

Here’s what the Roblox log file says:

2022-12-06T23:08:06.125Z,7.125637,abec,6 [FLog::Error] Error: Error while processing packet.
2022-12-06T23:08:06.125Z,7.125637,abec,6 [FLog::Output] Error while processing packet: Out of bounds when reading 18546688 compressed bytes (packet id: 141, packet length: 302)
2022-12-06T23:08:06.125Z,7.125637,abec,7 [FLog::Network] Bad packet contents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
2022-12-06T23:08:07.429Z,8.429659,a490,6 [FLog::Output] OnDisconnect http req time:44.51ms
2022-12-06T23:08:07.430Z,8.430660,a490,7 [FLog::Network] Lost connection with reason : Error while receiving data, please reconnect
2022-12-06T23:08:07.436Z,8.436672,a490,7 [DFLog::MegaReplicatorLogDisconnectCleanUpLog] MRD cleanup WorkerCount available: 7, for MRD table size: 14426
2022-12-06T23:08:07.437Z,8.437674,a490,7 [FLog::Network] Time to disconnect replication data: 0.218500
2022-12-06T23:08:07.440Z,8.440680,a490,7 [FLog::Network] Sending disconnect with reason: 260
2022-12-06T23:08:07.440Z,8.440680,a490,7 [FLog::Network] Replicator destroyed: 2541F578
2022-12-06T23:08:07.525Z,8.525843,ce84,7 [FLog::Network] Connection lost
2022-12-06T23:08:07.525Z,8.525843,ce84,7 [FLog::Network] Connection lost: connectMode: Disconnect ASAP, timeMS:8526, connectionTime 2866
2022-12-06T23:08:07.525Z,8.525843,ce84,7 [FLog::Network] Connection lost: AckTimeout 0, IsOutgoingDataWaiting 0
2022-12-06T23:08:07.525Z,8.525843,ce84,7 [FLog::Network] Disconnection Notification. Reason: 260

There are many RemoteEvents and RemoteFunctions being fired. I believe they are in some form causing this, but we are using them for their intended use. There is very little information about this error making it impossible to debug on our end. Development and player experience has been severely hampered due to this. Any information on the error would be appreciated.

Workaround

Pressing the reconnect button on the error prompt. :confused:

Issue Area: Engine
Issue Type: Connectivity
Impact: High
Frequency: Often

4 Likes

Is this issue still occurring? I was unable to reproduce the problem. We believe it could have been related to release updates yesterday.

1 Like

Just joined and it did kick me

I pressed the reconnect button on the error prompt and still got kicked

I just tried it and this still occurs

1 Like

Thanks for the bug report. We have been able to repro and are investigating a fix for the issue.

5 Likes

Are there any updates on this?

1 Like

We just released a fix for this issue. Please let us know if you continue to see this happening!

5 Likes