Player spawning in grey character?

It was all good but just now, around 10-15 minutes, players in my game are spawning as grey characters and I can’t find the issue that is causing it. Any help?

Note: The game is owned by a group.

Off the top of my head you can try checking if LoadCharacterAppearance is checked under StarterPlayer. Otherwise, I’m assuming you’ve checked all your scripts, because this is a strange behaviour even for malicious scripts.

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