Hello,
So recently, I thought about adding a “Player Support” feature in my game.
Basically, when needed, the player would be prompted a Support Ticket form, which they would fill up in-game, and once they click a button to send that Support Ticket, a webhook would deliver that said message to my Discord Server, where I would look at the message, and possibly help the player if that’s possible.
Now, I am not sure if I should do that, first of all, roblox requires almost all text to be filtered, and I don’t want that text to be filtered because I don’t want some important text to be filtered, I want to fully understand what the player needs help with, and I don’t want to sometimes have half of my messages filtered.
Here comes the possible problem, (an example, which is very very unlikely, but at the same time possible) if somebody for some odd reason sends their personal information over the unfiltered Support Ticket, I would probably be in big trouble… Of course, the only person who could see that message is me, and I won’t use that information against anyone, but still, I would probably be in big trouble anyways…
So, should I even do this “Player Support” thing, is it even worth my time?