Players crashing in-game when teleporting to a new place

Bug Reports Engine Bugs
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#1

We launched an update for our game Death Ball that creates ranked games for players by teleporting them to private server instance of a new place id (15558626179).

Suddenly weve been recieving reports (and videos) of players crashing, but we have no logs to diagnose what the issue might be. We have crash logs from a user but we are unsure how to read this. Can we please get some support on diagnosing the problem?

Log 1: 0.610.0.6100472_20240203T232904Z_Player_9383F_last.log - Google Drive
Log 2: 0.610.0.6100472_20240203T220540Z_Player_0B249_last (1).log - Google Drive

Video of the above issue occurring to a player:

We noted some of these errors for the place on the Developer Console, not sure if theyre related:

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#2

Thanks for the report! We’ll follow up when we have an update for you.

1 Like
#3

Do you know if this is happening to players that avoid using voice chat? The logs have a lot of voice chat related log lines in them but from playing the game it doesn’t seem like ranked gameplay would allow for voice lobbies