Players failing to load game during PreloadAsync '<error: unknown AssetId protocol>'

[BuilderAtWork]

I’m getting quite a few reports from players trying to play my game but not being able to get past the loading screen because of this PreloadAsync error happening right now:

I’m basically preloading all the assets & animations during loading, and it seems that this has to do with the animations. It’s completely blocking out people out of the game right now, unless I skip preloading animations.

I’ve seen other topics of the Animation Editor Plugin being broken because of this as well:

Animation Editor is broken

The animation editor has been broken for me since the last update a few hours ago. This error appears when I try to select a rig to start animating. https://gyazo.com/75039806b8b570ca5ec1470a4de1dfb8 My teammate is also having this issue.

[LordRugdumph]

We have a possible lead, we will post back to this thread when we push a fix

[LordRugdumph]

We just pushed a settings update, are you still seeing the issue?

Also, would you be willing to share the exact animation id urls you were supplying to the Preload function?

[BuilderAtWork]

Looks like it’s been fixed, cheers!!

Is it okay if I message you the ID’s?

[LordRugdumph]

yes direct message is perfectly fine. The setting that was flipped is related to how we process the ids strings, so sending me the exact urls is helpful.