Players getting kicked for failed connection (ID = 17. Error code 279)

In my game, players travel to and from different places inside the experience a lot. Sometimes though, they are unable to join the game due to “connection attempt failed”. It was happening very often and then it was fixed a bit after a roblox update (a few weeks ago I forgot the exact date), but it sometimes still occurs for some people.

It happens when they rejoin one of the game’s places.

Is there anything that can be done on our side to prevent this?

Game Link: Five Nights TD [x2🍀] - Roblox

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