Players getting kicked for failed connection (ID = 17. Error code 279)

In my game, players travel to and from different places inside the experience a lot. Sometimes though, they are unable to join the game due to “connection attempt failed”. It was happening very often and then it was fixed a bit after a roblox update (a few weeks ago I forgot the exact date), but it sometimes still occurs for some people.

It happens when they rejoin one of the game’s places.

Is there anything that can be done on our side to prevent this?

Game Link: Five Nights TD [x2🍀] - Roblox

11 Likes

Thanks for the report! We’ll investigate and follow up with updates.

2 Likes

I’ve been having major issues with this lately. Sometimes it works but sometimes it doesn’t and decides to fail to connect for a while. This is annoying and there is no fix I know of. It’s not my internet!

1 Like

This is still a major issue and fully prevents me from playing Roblox about half of the time. There is no workaround or fix.

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4 Likes

This issue has started to arise again or at least for me. With no changes being made to my game, people started to experience frequent disconnects with the message: Failed to Connect to the game: ID 17 Error code 279 and the same goes when they try to join the server.

This has negatively impacted my game, but It looks like not everybody is crashing but only around 10-20 people in a server of 50 or less. Could this be an issue on my end ? Even though I have not made any changes, I just started experiencing this more and more frequently.

3 Likes

Thank you guys for reporting this issue. When you run into this issue, please DM me your logs, which will be very helpful in the investigation.

Log locations:

  • On Windows:
    %LOCALAPPDATA%\Roblox\logs
  • On MacOS:
    ~/Library/Logs/Roblox
2 Likes