Players in my game will rarely and randomly have their character deleted

Help and Feedback Scripting Support
#1

Have received this bug report once or twice a week for over a month. This is a video of what occurs:

External Media

No scripts in my game ever call :LoadCharacter(), and there is no element of my game which should be destroying or deleting the character. The only interactions with a player’s character model are teleport and adding/removing accessories.

Any ideas on what could be causing this?

#2

Why is this an API call to Medal rather than the video?
Also we’ve got like, no information any elements on this game that could cause this, and we can’t really look through all of your codebase, and nor do i recommend sending your whole game’s source code, until finding a bug

#3

It’s the link I was sent by a player.

no information any elements on this game that could cause this

I don’t have any idea which elements could cause, which is the problem. As I said, nothing in my code ever calls :LoadCharacter() or removes a character model. This issue has been occurring for MONTHS and I have been unable to find anything in my scripts. I am hoping someone else has experienced this and may be able to point me in the right direction.

#4

I would recommend looking thru all of scripts you have in the game. You or one of your devs can have a plugin that would secretly insert a script as you may call it “virus”. Could be the problem, no other ideas so far.

#5

Is it really random or does it happen under specific conditions? Have you tried finding this bug yourself?

Does it only occur with certain roles or can it happen to literally anyone?

#6

Has never occurred to me. Seems to impact multiple roles, but I don’t have any specifics on what conditions it may occur under - only 2 people have actually been able to get recordings of it happening.

#7

Dead link, upload to devforum
{"httpStatusCode":403,"errorId":41,"errorMessage":"Your origin is not allowed for this endpoint","additionalInfo":[]}

#8

Are you able to see anything similar or exact in the two reporting? For example, do they both look at the senate agenda moments before it happens or is there no connection?

Also, do you by any chance have any anti-cheat system that would destroy or kill characters if they got flung suddenly?

And when did this first get reported, was it with the new update last Friday? If so, go over anything script related you added just to make sure there wasn’t something added unknowingly that causes this (if you haven’t already)