Players purchasing Gamepasses takes their Robux but they don't receive the Gamepass

[Lethal682]

Reproduction Steps

Purchase a gamepass, it happens non-consistently but we’ve received a lot of reports about the issue.

Expected Behavior

They will own the gamepass and the developer will see the transaction on group sales.

Actual Behavior

The gamepass says it isn’t owned but the transaction appears for the player and they lose their Robux.

The transaction doesn’t appear in the group sales.

Issue Area: Roblox Website
Page URL: [🎩 Limiteds!] Bid Battles (Beta) - Tycoon - Roblox
Impact: Critical
Frequency: Sometimes

[Tid5l (Tidal)]

Either cause the script you made that gives the gamepass to players that brought it is not scripted correctly.

[Marshably (Marshall)]

If you read his report it says under Actual Behavipur that the gampeas isn’t owned for the Player. That would suggest that the issue is on Robloxs end.

[zhongbot]

Hi, thank you for the report.
We’re investigating into the issue

[kdopdaux1803 (Cyril)]

If the people buys a gamepass and then they don’t own it, they are scammed.

Like if someone has 999 robux and the gamepass costs 999 robux (Same price) and they buy it and they don’t own it, (Example of 3 months of progress) all of his progress is lost and they have to farm all away back to 999 robux.

[cpguy5089]

A near identical bug happened not even 2 weeks ago. Apparently was patched, presumably was, but I figure it’s worth mentioning as it’s probably a very similar (if not the exact same) issue.

Developer Products failing to go through but still taking Robux

Reproduction Steps Attempt to purchase a developer product in-game, it happens non-consistently however we have received a large amount of reports on this issue. Game Link: [🎉FREE🎉] Grand Piece Online - Roblox Expected Behavior The developer product to purchase successfully and send the Marketplace signal for the purchase being completed. Actual Behavior The purchase doesn’t go through, instead the user is met with a Roblox error saying something happened with the purchase and their R…

[ValiantWind (Val)]

Yes, but that one was fixed. This is a new issue unfortunately.

[cpguy5089]

I feel gamepasses and developer products are pretty closely linked, and if a bug that is identical in every way is happening again (purchasing items takes robux but doesn’t give item) then it’s definitely worth noting down.

[Hacreey]

Just wanted to check in and see if there’s any new info on this bug. It’s been a few weeks and we’ve recently had a few players reporting this issue on our game Driving Empire.

[music_man1996]

We believe this was a service hiccup. So sorry for the late response. Going to close out the thread.