Please help- Didnt get any robux back from UGC limited revenue OR Publishing advance after item sold out

Hello, i cannot post in the Help- category but i have this issue where my limited item sold out in an experience, but i did not get my publishing advance of 20,000R$ nor the 20,790R$ from sales.
Here is my screenshot proofs:
all 300 copies had been sold out:


There are no recorded transactions of these sales in my group either?
, and i recieved no publishing advances:


what can i do to get my 40,000 robux back? Urgent help needed :frowning:

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It may take up to a whole month to get your rebate. Sadly you just have to wait it out. If you still haven’t received it after a month then you may need to contact Roblox support.

Hello, thank you for letting me know:) but what i am concerned about right now is that there are no records of the sales transactions either, and i do not have any pending robux from sales at all.

This maybe a visible glitch on Roblox’s end. Keep an eye on your Robux and in the next 5-7 days you may notice your Robux go up though it won’t come up in transactions. after the 7 days if nothing happened then you may need to contact Roblox support.

i’m seeing bug reports of the transactions page going through issues for the past few days, it may be related