After changing the thumbnail of a plugin, the new thumbnail that appears is noticeably brighter and more desaturated than the original uploaded image. This appears to happen with all file types.
Before:
After:
Page URL: https://create.roblox.com/dashboard/creations/store/9562533807/configure
Thanks for the report! Just to confirm, we have a ticket filed in our internal database for this issue.
Thanks for reporting and sorry about the delay in getting back.
Are you still seeing this issue? Could you please share the original image where you’re observing the problem? That will help us debug it more effectively.
I don’t know if this is still a problem because I have been using a different thumbnail ever since. The original image I tried uploading is the top one in my original post; I uploaded it and Roblox changed it to look like the bottom.
Thanks for the response.
I uploaded the original image and was able to reproduce the issue now as well. Initial impression is that the underlying image transformation library we are using is making the image dull, maybe we can fine tune the parameters. Will look at the issue.
Hi, thanks for your patience on this issue!
The reason the image appears dull after uploading is that we strip PNG files of all ancillary chunks during processing. These chunks often contain color profile information, which leads to a desaturated appearance when removed.
We do this because the game engine does not render these chunks; stripping them ensures visual parity between the web view and the engine.
Apologies for the inconvenience! To get the most accurate colors, try saving your image without embedded color profiles (or convert it to standard sRGB) before uploading.
