Currently, as of
4/27/22, it appears that Roblox is having issues with a specific highspeed fiber ISP (name of ISP is included in a private message attached to this report, since it is a very specific local ISP). When I was on Spectrum (formerly Charter), I was able to play Roblox games, download assets when connected to games, etc at a fast speed. However, ever since I switched to my fiber ISP, I’ve noticed the following multiple times a day:
- Extremely high ping, regardless of game or server (over 1,000ms of ping). Friend of mine connected to the same server had normal ping, ruling out a server issue.
- Extremely long loading times, even if no assets are being downloaded (replication of instances themselves takes a very long time)
- Roblox site loading very slowly in some cases
The above happens at a fairly consistent interval. About every 2-3 hours, my connection to Roblox will severely degrade, and will temporarily fix itself after about 1-2 hours of degraded performance. Once fixed, my connection to Roblox is good until another 2-3 hours later, then it degrades again. Around 6:00 PM EST is when the problems become very severe.
It is worth noting, my connection to other games (such as destiny 2) remain perfectly fine. I have not had any connection problems to other services & game servers. The issue appears specific to Roblox.
I’ve ran multiple speedtests, and I am getting over 900mbps down and over 800mbps up regularly (I have a gigabit plan), with speeds dropping to about 150mbps during peak usage hours (~5 PM). Even with just 150 down & up, that should be more than enough to have a stable connection to Roblox.
My initial thought was that it was a problem with my local network. I tested on multiple machines, all had the same issue. I tested on an ethernet connection directly connected to my ISP’s modem, bypassing my highend router. Same issue. I monitored network activity via glasswire, Roblox wasn’t generating a lot of network activity (<10mbps). I switched from my ISP’s DNS (I tried cloudflare, 22.214.171.124 & 2606:4700:4700::1111). I have verified that all of my hardware (cables, router, modem, computer NICs) are capable of handling gigabit speeds. My slowest NIC is rated for 1.2Gbps. All of these tests did not help, the problem persisted.
My next thought was that it was my ISP throttling my connection to Roblox. I contacted them. They (very firmly) stated that they do not throttle any customers, and that they are not having any service issues with the cabinet that serves my neighborhood. While I do have a support ticket with them, I’m beginning to wonder if there’s some sort of a problem on Roblox’s end that is specific to my ISP? It is worth noting that my ISP is fairly new, along with their fiber lines.
I’ve attached a video that shows some of the connection issues I’ve described below. It’s worth noting that my client does not download any assets when I join the experience in the video, because the assets are cached locally on my SSD in Roblox’s asset cache.
I’m not 100% certain that the issue is on Roblox’s end, but it’s starting to seem like a possibility. If an engineer could possibly investigate this, I’d greatly appreciate it!
Example of problem :
I’ve described the expected behavior above, this is a bit of an odd bug report.
I’ve described what actually happens above, this is a bit of an odd bug report that does not fit the format of this report wizard.
Issue Area: Roblox Website
Page URL: https://roblox.com
Date First Experienced: 2022-04-27 00:04:00 (-04:00)
A private message is associated with this bug report