majortom4321 solved the issue
Hi there - Sorry for the trouble here. The good news is that your account is safe and you should have received a password reset email to your current email address. The issue was related to another compromised account, its associated purchases, and the concern that your account was also compromised. This was handled by a newer member of our team and we’ll be reviewing this with them to ensure that we’re on point in the future and can avoid any unnecessary concern for users.
I did see your request for help in our CS queue to which the team did reply asking for contact from the original email address, but did not see any further reply. If you aren’t able to access that email, we will still try to assist you, so in the future, please don’t hesitate to reply to let us know the full details of your situation. If there was another reply or ticket that you sent that I’ve missed, then just let me know and I’ll look into it to make sure the team is on target. 
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