Product Purchases Are Not Showing on Transactions Page

As of 7PM ET purchases of products (and maybe passes, havent tested) are no longer showing up on transactions / summary but are still being granted in-game.

The side effects of this issue can be observed in basically any game on the platform now, they’re all hitting very very low hours out of nowhere around 7PM ET
image

1 Like

I’ve just had a test with Passes and I can see the Robux amount deducted from my balance, however I cannot see the purchase in my transactions Purchases tab, nor the pending Robux/Sale listed on the group.

I’ve also noticed what seemed to be an unusual delay in Engagement Based payouts from today, perhaps these are all related?

1 Like

I’ve had other ppl tell me it deducts for them as well after posting this, i have a bunch of % alloc to my account so i was relying on the purchases part of summary and transactions tab, might just be visual

Thanks for flagging this with us. There’s currently a delay in metrics within the Creator Hub as well as the User’s transaction page. User’s Robux will still be deducted and they’re unable to spend Robux they don’t have. Our team is actively investigating this issue and we expect this issue to be resolved shortly.

5 Likes