ProfileService LoadProfileAsync() taking a full minute to load

Help and Feedback Scripting Support
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#1

When I migrate servers to a new update and sometimes when joining a new server, for some reason, ProfileStore:LoadProfileAsync has started to take a full minute to load. The first print here fires as the player joins, but the print("TEST1") doesn’t fire until a full minute after the first print.

local function PlayerAdded(player: Player)
	print("TEST")
	local profile = ProfileStore:LoadProfileAsync("Player_"..player.UserId.."_Save5")
	print("TEST1")
	if not profile then player:Kick(KICK_MESSAGE) return end
	profile:AddUserId(player.UserId)
	profile:Reconcile()
	profile:ListenToRelease(function()
		Manager.Profiles[player] = nil
		player:Kick(KICK_MESSAGE)
	end)
	
	if player:IsDescendantOf(Players) == true then
		Manager.Profiles[player] = profile
		CreateDataFolder(player)
	else
		profile:Release()
	end
end

This has only recently started happening in my game. I am not too familiar with how ProfileService works so I don’t know what would cause it to take so long to load.

Could it be that there’s just too much data? I do have about 50 different variables in my Template script for ProfileService. But it’s weird that before today it didn’t take any extra time to load at all.

1 Like
ProfileService Load Times Randomly Spiked
#2

This issue is likely due to the way you handle releasing the profiles when the server crashes/restarts. Do you have logic similar to the code below that attempts to release everyone’s profile when the server is about to close?

game.Players.PlayerRemoving:Connect(function(player: Player)
    if Manager.Profiles[player] then
        Manager.Profiles[player]:Release()
        Manager.Profiles[player] = nil
    end
end)

game:BindToClose(function()
    for _, profile in Manager.Profiles do
        profile:Release()
    end
end)
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#3

I had the first connection that you sent, but even after adding the second the issue still persists

#4

Ok so I’m not sure why this fixed my problem, but it did. I had my data script create a BoolValue and parent it to each player when they join called hasLoaded. I set it to true after the profile loaded, and stopped my other scripts from doing anything until hasLoaded == true.

local function PlayerAdded(player: Player)
	local hasLoaded = Instance.new("BoolValue")
	hasLoaded.Name = "hasLoaded"
	hasLoaded.Value = false
	hasLoaded.Parent = player
	
	local profile = ProfileStore:LoadProfileAsync("Player_"..player.UserId.."_Save5")
	
	hasLoaded.Value = true

	if not profile then player:Kick(KICK_MESSAGE) return end
	profile:AddUserId(player.UserId)
	profile:Reconcile()
	profile:ListenToRelease(function()
		Manager.Profiles[player] = nil
		player:Kick(KICK_MESSAGE)
	end)
	
	if player:IsDescendantOf(Players) == true then
		Manager.Profiles[player] = profile
		CreateDataFolder(player)
	else
		profile:Release()
	end
end

And here’s the script where I manage all of my client scripts:

local player = game.Players.LocalPlayer
local hasLoaded = player:WaitForChild("hasLoaded")

while hasLoaded.Value == false do
	task.wait(1)
end

-- Variables for my scripts and calls to their start functions

After doing this, the load times are basically instantaneous again.