Official Handbook of Oceaú
— Oh-Say-Oh
Oceaú is an ocean-front seafood restaurant revolutionizing the seafood dining experience on the Roblox platform. Oceaú was founded on September 23rd, 2022 by Cenosity. Our goal is to offer the best accommodations and dining services to our guests with our excellent in-house dining experience.
This handbook has been created to assist you in accessing important information within our community. All contents located inside of this handbook contains information that is beneficial to you all in regards to operations, policies, and procedures. If you have any questions relating to this handbook contact a member of the MR+ team!
Important Links
- Group Link
- [Restaurant] Coming soon!
- [Apply for a Job!] Coming soon!
- [Training Center] Coming soon!
Handbook Sections
Community Guidelines
It is crucial that we, as a community, foster a safe, respectful, and inclusive community welcoming all of those who wish to be apart. In order to do so, it is required that the following community guidelines are adhered to, as well as following all ROBLOX Terms of Service policies and regulations.
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Respect every individual and member of the group, including your management and leadership teams, as well as every customer or guest visiting our establishment.
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Bullying in any form in any community owned server/experience will not be tolerated.
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Discrimination against ANYONE for any reason such as ie. race, gender, religion, sexuality, ethnicity, etc is strictly prohibited. Ensure you are welcoming all individuals and treating others how you wish to be treated.
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Self-advertising, or promotion of other servers, communities, or corporations that are not affiliated or partnered with the Oceaú Community is not permitted.
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Discussion of 18+ related topics is strictly prohibited.
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Modding and exploitation of any kind, including the changing of earned points in-game, is strictly prohibited on any Oceaú-owned public experience.
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Do not disrespect any member of your fellow staff, management, or leadership teams in any form, whatsoever.
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If you feel you have been targeted, bullied, misguided, or your situation has not been handled properly, please reach out to a member of the staff relations team.
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Bypassing any of our community rules will not be tolerated.
ALL RANKS ARE EXPECTED TO ISSUE ONE WARNING TO ANYONE CONSIDERED IN VIOLATION OF THESE GUIDELINES BEFORE REPORTING TO STAFF INTERN +.
Promotions
LR - Low Rank Promotion Guide
Oceaú Customer → Trainee
In order to be promoted to Trainee, you must complete the member application in the Oceaú Application Center. This can be found in the Important Links section within this document, or on the Oceaú ROBLOX Group Page, under experiences. If you fail this application, you CAN reapply again.
Trainee → Junior Poissonnier
In order to be promoted to Junior Poissonnier, you must attend and pass a training session. The training schedule can be found in the module above this rank guide. You will need a total of 2/3 points to pass the training in order to start working in the restaurant.
Junior Poissonnier → Poissonnier
In order to be promoted to Poissonnier, you must attend a training session and earn a total of 3/3 points to pass the training session.
Poissonnier → Head Poissonnier
In order to be promoted to Head Poissonnier, you must attend a training session and earn 4/4 points to pass the training session.
Head Poissonnier → Kitchen Leader
In order to be promoted to Kitchen Leader, you must attend a training session and earn 5/5 points to pass the training session.
Kitchen Leader (KL) Expectations:
As a KL, you will continue to perform your job working behind the counter, and in the kitchen at the restaurant. This promotion is handed to you when you’ve shown ability to lead, are mature, and conduct your business professionally. As a KL, you’re required to show a higher level of activity at the restaurant as the highest ranking LR member. The management team will be watching you closely to determine eligibility for promotion to MR.
MR - Management Team Application
The management team application process is sponsored by the Staffing Department, and consists of an initial application, followed by a trial period as a staff intern. There is a specific rubric for pre-qualifications that determines eligibility for application. You are able to be recruited to the MR team without application, however you will still undergo the trial phase as a staff intern.
It is not often that MR management team applications open, so try your hardest to stand out and be recruited onto our team! Utilize the Management Team Employment Process Guide for further information.
Management Responsibilities
As a management team member, you are required to complete specific requirements each week. These are laid out for you and are tracked on a weekly basis by your superiors within the staffing department, and are specific to your job title as a MR. These requirements look like attending training, hosting training, and supervising at the restaurant. This list could be longer depending on your department, and specific responsibilities outlined there such as hosting community events ie. gamenights.
Management Certification Trial
The certification trial for all management team members begins at the staff intern rank. Further information will be discussed and given to you once you have completed your management team application, however you will remain as a staff intern until necessary requirements are completed.
Training Sessions
Training Information
Information
In order to receive a promotion as a Low Rank (Trainee-Kitchen Leader), it is mandatory to attend and pass training sessions. Oceaú training sessions are hosted on a daily basis. Refer to the following information:
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Please arrive at the training center 10 minutes before the start time. The sessions will be locked one minute before the session starts. (X:59)
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If you are unable to stay for the entire duration of the session, please do not attend. If you are required to go AFK, you are permitted unless exceeding an amount of time where you are unable to catch up.
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Going AFK too long will result in being removed from the training server, and you will not receive a promotion for that session.
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Grammar is not required, unless greeting a customer/guest, or introducing yourself. Please ensure language is comprehensible.
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If you pass the session, do NOT leave until you are dismissed by your trainer!
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If you leave before being dismissed you risk the loss of promotion if you were not accounted for if you were not ranked yet, and you will not be promoted.
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If you fail a training session, don’t give up! There are several times every day for you to attend, and pass your session!
Training Times
12:00 AM EST
12:00 PM EST
2:00 PM EST
4:00 PM EST
6:00 PM EST
8:00 PM EST
10:00 PM EST
Affiliate Information
Coming soon!
Rank Descriptions
Low Ranks
1 | Oceaú Customer
Players with this rank are community members of Oceaú!
2 | Noted Oceaú Customer
Noted Customers are individuals who have donated to the group, made significant contributions to testing, or have been recognized as influential individuals.
3 | Affiliate Representative
This rank is reserved for all alliance representatives that are representing their community and are important members of their respective community.
4 | Contributor
This rank is for all of those who have contributed to the development of Oceaú in any way. These individuals were either commissioned, or are no longer needed on the development team.
5 | Trainee
You have successfully completed the member application! Your next step to becoming a Junior Poissonnier is to attend a training session and pass, to start working at the hibachi grille!
6 | Junior Poissonnier
As a Junior Poissonnier, you have completed your very first training at Oceaú, and are the very first rank of the LR team. You can work in the kitchen and serve our customers/guests!
7 | Poissonnier
As a Poissonnier, you have shown skills working in the kitchen, and passed your second training. Continue working hard serving our customers/guests!
8 | Head Poissonnier
As a Head Poissonnier, you have gotten the hang of how the establishment works! Great job on your work in the kitchen. You are the second highest LR rank.
9 | Kitchen Leader
As Kitchen leader, you should be an expert on all responsibilities asked of you in the restaurant. You are the highest LR rank, and are responsible for leading all LR ranks below you by setting the example, ensuring all LR’s jobs are being conducted properly, and assisting when members need assistance. Continue working hard serving our customers/guests!
Middle Ranks
10 | Staff Intern
As a Staff Intern, you have successfully completed your management team application, congratulations! You represent the very first MR rank. You are a kitchen leader who has proven yourself worthy through your dedication of time and effort to our establishment. You are currently undergoing a certification process and monitored throughout your trial phase, working to become a certified management member.
11 | Supervisor
As a Supervisor, you’re the first MR rank responsible for the LR team. You have proven leadership skills, and dedication to your time to our community. You have completed your management certification process, and are officially a certified management member! You are able to spectate, assist, train, co-host, or host at training sessions. You are able to supervise at the restaurant and ban users.
12 | Assistant Manager
As an Assistant Manager, you are one rank below the highest middle rank. Your responsibilities follow from your previous position as a supervisor, and are able to host game-nights if you are a member of our community relations department! You are critical to the management team in training and overseeing the LR team. Your responsibilities increase if you are a member of the staffing, or relations department.
13 | Manager
As a Manager, you represent the highest middle rank, and are one step closer to the executive team! You are responsible for the LR team. You are responsible for the training and operations of the LR team. Your commitment and dedication prove you worthy of this rank. You are in addition to previous responsibilities, in charge of monitoring training sessions, restaurant operations, and moderating the discord server. Your responsibilities increase if you are a member of the staffing, or relations department.
Executive Ranks
14 | Executive Assistant
As an executive assistant, you represent the first rank of the executive team. You are hand selected by the owner or SHR’s. You are tasked with general operations and functions of Oceaú. You are responsible for assisting the executive director, and head of your department with plans, and overall operations. You are a part of either the staffing, or relations department.
15 | Employment Coordinator
The Employment Coordinator is the head of the staffing department, and is responsible for the hiring and recruiting of new staff members to the Oceaú team! You are in charge of the staffing department, responsible for tracking promotions, demotions, weekly reviews, and all staff member ranks. Your department is responsible for management applications, certification trials, recommendations, and ban and termination appeals. The staffing department oversees all staff activity on a weekly basis, and tracks staff performance, requirements, and manages the management team.
16 | Community Engagement Coordinator
The Community Engagement Coordinator is the head of the relations department, and is responsible for community engagement including managing all business partner relationships, group affiliations, social media, and community relations. You are responsible for managing your community engagement team, community events, and affiliation applications. You are responsible for managing and keeping relationships with our affiliated partners.
17 | Executive Director
The Executive Director is the head of the Staffing and Relations department. You are responsible for managing the operations of both departments, and managing all staff members within departments. You are responsible for monitoring the team of executive assistants.
18 | Vice President
The Vice President is responsible for overseeing all departments and ensuring operations are effective. You are responsible for overall community operations alongside the President.
19 | President
The President is responsible for all group operations. The President reports directly to the Chief Executives.
20 | Developers
Members of this rank are active members of the development team.
21 | Vice Chief Executive
The Vice Chief Executive is the co-owner and operator of Oceaú. As Vice Chief Executive, they work alongside Cenosity in making administrative decisions with the leadership team. The Vice Chief Executive assists in development of the community.
22 | Chief Executive
The Chief Executive is the principal executive and owner of Oceaú. Cenosity is responsible for making administrative decisions alongside the leadership team.
"Appeals
Ban & Termination Appeals
If you have been banned at Oceaú, or have gotten terminated from your rank and feel you have been wrongfully banned, or terminated, please fill out an appeal with the link offered below. These appeal requests are reviewed on a multi-weekly basis by the Community Relations department, so you will receive reinstatement or membership information after submitting within a few days.
Appeal Request Form -
Blacklists
Blacklists are taken very seriously here at Oceaú. If you were blacklisted it could be for the following, but not all offenses listed:
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Abusing Admin Commands
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Excessive Impersonation of MR or HR
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Asking for a MR or HR Promotion (multiple offenses)
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Violating Community Guidelines
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Violating ROBLOX TOS
Please message the Executive Director to request a blacklist appeal:
- Why were you blacklisted? Please explain in good detail.
- When were you blacklisted?
- Why should we unblacklist you?
- How have you improved on yourself?
Please understand that blacklist requests are being sent to individuals whose time may not always be free. Expect wait times of up to a week to hear back on these appeals. The Staffing Department executives will vote on your blacklist appeal, and the results will be sent to you shortly after.
Conclusion
You have reached the end of the Official Oceaú Handbook. If any information that you are looking for is not listed within this document, please let one of our staff members MR+ know!
Welcome to the Oceaú community!
Oceaú Leadership Team