I think adding possibility to see confirmed Roblox’s internal tickets would make the updates more transparent and would let better organize reports on DevForum.
How would it work?
Report is posted
Admin reviews it and does standard previous work then if it’s possible, shares link to public ticket view
Users may use the ticket to view automatically generated comments (reproduction, updates) basing on Atlassian api (Since that’s what Roblox uses iirc).
All bug reports that are posted on the developer forum, are already read and will be evaluated by Roblox staff. The process of filing bugs for a large platform like Roblox is far more complicated than taking a developer forum post and inserting it into Jira. Other times, developer forum posts describe a bug that gives some information leading to what might be causing it, but is otherwise completely irrelevant (or the poster links the displayed bug to an unrelated cause/feature). Bugs can also come from different sources than the developer forum and are often recorded through Discord servers or internal communication channels. Linking those tickets back to developer forum threads as they are made wouldn’t be beneficial.
The problem you are describing seems to be a lack of feedback on posted bugs, but the provided solution doesn’t sound ideal for the large-scale company that Roblox is. Additionally, having to loop internal communication back to a public-facing forum and dedicating staff resources to this process seems counter-intuitive to actually spending those resources on resolving the bugs themselves.
There have been many explanations before as to why we don’t get as much feedback back on reported bugs. And while it makes sense to ask for more transparency, proposing a solution that is unscalable for a company this size and one that is a major issue between internal and public communication (everything would need to pass through devrel/marketing/PR) doesn’t seem that logical.
Making an automated website endpoint which would let people see certain information (marked as public) directly from their ticket system would be more informative with no extra work required.
There is always a ticket made for a report.
Not every ticket could be previewable (obviously).
Devforum plugin probably could integrate with it as well to upgrade report workflow.
