Purchase Prompt throws an error, preventing purchases

Bug Reports Engine Bugs
#1

Reproduction Steps

So we published an update to our staging environment today, to do testing prior to releasing.
However, all purchases do not work, they throw an error (seen here)

IMG_2940
IMG_29402436Ă—1125 1.97 MB

I believe that a Roblox Studio update possibly broke this, as existing games do not appear to have this issue.
Basically, if you publish a place, and try to purchase a product, it will throw this error.

Expected Behavior

I expect to be able to buy the product successfully.

Actual Behavior

An error is shown (see image in earlier section)

Workaround

No. We have to delay our update until this is resolved, as we don’t want to publish and have it break all of our revenue.

Issue Area: Engine
Issue Type: Other
Impact: Very High
Frequency: Constantly
Date First Experienced: 2022-10-22 00:10:00 (+11:00)
Date Last Experienced: 2022-10-22 00:10:00 (+11:00)

7 Likes
#2

BUMP. Experiencing same error after republishing game. ESCALATE THIS!!!

#3

We are having the same error for all our players in our live game
This means that no players can buy dev products in our live game

#4

Hey there, we are currently aware of the issue and have escalated this to the correct teams.

8 Likes
#5

I just tested another of our experiences that was last updated a few days ago and it too has the same issue.
Updated: 10/20/2022

#6

The issue should now be resolved, please let us know if you are still experiencing it. Thank you for bringing it to our attention!

3 Likes
#7

Great, thanks for the super quick turn around!

#8

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