Question about advanced fee rebates for limiteds

Hello, i have published a limited hat item around saturday last week and alI stock sold out on the same day. spent 20,000 robux for publishing advanced fees, and according to roblox i was supposed to recieve a rebate for these funds after the item sells out, but it has been almost a whole week, and i only recieved 9,000 from rebates.

My item was set as both purchasable in ID experience and marketplace, so im wondering if we only get rebates from marketplace purchases or does it not matter?