Random NPC falling bug

Hi all! I’ve recently been experiencing a random issue with my NPC’s Character. As shown in the clip half of his body is clipped and shown in a falling state. This issue only happens randomly but 6/10 times I test. I have tried changing where the npc character spawns and have had no luck. Any help would be greatly appreciated.

https://gyazo.com/d6927a1a9255c910eb80fdc816db6cc5

I think you need to raise their hip height, this usually happens when the HumanoidRootPart is touching the floor
I think making the HumanoidRootPart smaller works too

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