Random purchase i did not make

i just logged into my account and i looked at my robux and it said i had 18, which last time i was on roblox i had 803 robux so i looked at my purchases and i found apparently i bought this:

image

now i promise you i absolutely did not since i wasnt even on yesterday

any ideas what i can do?

Expected behavior

my robux has been stolen, so i would hope to retrieve the 785 robux taken from me

1 Like

Thank you for the report. We have assigned to our team for further review.

5 Likes

Please use Roblox Support to investigate this issue.

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@TeaMoreIce support has not assisted him when he contacted Roblox support, as said in his original post: Random purchase i did not make - #4 by XxR0MANZxX

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did a small bit of looking around on the account

game pass in question: 123 - Roblox

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yea i saw that as well, its looks like a bot

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he’s also online right now, and probably altering the price so that whichever account he is currently trying to steal from can purchase it

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game also only has 1 visit, probably meaning that the robux was stolen via extension or just a simple backdoor into your account

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after i made this post i joined the place to see what it was, its literally just the default place, so that 1 visit was probably me

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the bug report logged all devices out of my account but i did not receive the robux taken from me, am i unable to retrieve this?

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Well, unfortunately and it really sucks to say this… probably not. With a slim chance we do find a way to retrieve your Robux. I think the priority is getting rid of this user along with many others like this and the method being done to rob users of their Robux.

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disappointing that roblox doesnt have a way to refund things as it could have stopped that from happening, but thank you so much for your help :grin:

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I understand, I’m sure there will be some way of getting users who are victim to this have their Robux reinstated.

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