Heads up- not sure if I should be posting in this category but I do not have access to bug reports.
Some players have reported their screen just turns white and roblox crashes. Not sure why, the memory usage, framerate, etc on both the client and server look to be fine.
server memory
look through your scripts for infinite loops without breaks or waits (thats probably the most likely issue). if this happens to all players at the same time probably look through server scripts, if its only 1 player that has the issue look through local scripts.
according to your server memory it looks like the server might be crashing.
I’ve already checked, it’s one person every once in a while. There’s no spikes in memory, framerate is perfectly fine, etc.
The server memory was an issue we had with the previous update, it’s nothing to do with that at the moment as it’s fixed now.
maybe look into it more and try to find patterns in when its happening.
We spent the past week doing that, it’s literally just random. When someone is walking, when someone is using a station, there’s no pattern at all. I personally have no issues, but I do see a lot of people crashing. The crash rate is at 8% which is horrible
yeah i dont know why this is happening at all as well. sorry for not being much of a help.
goodluck with fixing it!
I think there’s a section for Crash Rates, check how widespread it is.
Crashes are Roblox bugs, so you should still try and report this issue. Roblox have their own internal analytics and logs that they can correlate with crashes in your game to investigate the issue.
