I am receiving DevForum notification emails on my original email I had when I created my Roblox account in 2018. I updated my email to a new one a few months ago, and I have been receiving all other Roblox emails as expected on my new email. Only Forum emails are bugged.
Expected Behavior:
I expect that when my Roblox email is changed, Forum emails should be sent to the new email.
Actual Behavior:
My email which was changed on my Roblox account months ago is receiving emails when I am sent private DevForum messages and my new email is receiving nothing. I only have notifications set up for PMs on the Forum, nothing else.
This is expected behavior because the forum only refreshes your email address each time you log into the forum. It’s because we use a third-party software for the forum, so it technically has its own database for user information. We do not have a live sync between your Roblox account information and the devforum information.
Please log out and log into the forum to update the email address on the forum-side. (make sure you are re-logging into the forum specifically, not Roblox as a whole)
We’ve had a backlog item for a while to implement more live syncing for forum information but it hasn’t been high priority enough to pick up compared to other work.