Our experience Clip It has experienced a sudden drop in CCU & uptick in reports about avatars failing to load.
We haven’t updated the experience since yesterday, but about 4 hours ago we began losing session times quickly on mobile only. PC remains unaffected. We are wondering if Roblox flipped a flag for mobile recently that may be negatively affecting avatar appearance loading?
We’re seeing feedback about users having trouble seeing themselves. The case they are describing would be a result of Humanoid:ApplyDescription failing
Same issue for my experience Lucky Avatars, after a short time on mobile avatar assets stop loading. I think it may be related to a memory leak / clean up issue. Attached is performance stats from my experience (no updates or changes to the experience in weeks).
We’ve reverted the flag that caused this behavior. Please have impacted users restart the Roblox app. Let us know if you’re still experiencing this issue.
We’re still receiving reports on Emergency Response from players saying their avatars are disappearing / failing to load after spending some time in-game.
I’m experiencing this bug in my experience too where avatars are not appearing for some players, seems to be particularly impacting people playing on Apple mobile devices (iPhone and iPad). I’ve received reports in the past hour so seems to still be occurring, I’ll edit this post with more information if I gain any.
Would it help if one of the impacted users were in game you? I also tried getting them to stream out of an area and back in along with calling RequestStreamAroundAsync, but no luck.
One of them sent me this when I asked for a console screenshot
In certain cases, it’s takes longer than expected for some settings to apply. Restarting the app and waiting 2 min, should resolve the issue. We appreciate your patience with this.
