It’s down again…
Give us back our ad money. This is absolutely ridiculous.
4 Likes
I have created a topic like this before, but it wasn’t met with any reply from roblox. https://devforum.roblox.com/t/roblox-servers-crashed-when-i-bid-alot-of-ads/354875/12
2 Likes
They’ve ignored this issue for years. It’s awful.
4 Likes
This would be perfect for a day like today…
90k spent on ads. So far almost 4 hours out of the twenty have been wasted due to site-wide issues.
Advertising a game that is currently unplayable.
3 Likes
I sure do enjoy spending money on ads only to have to shut my game down because broken datastores, among other things, are messing up my game.
Often during these downages, players are having trouble even getting into the game to begin with. Either pause adverts during these downages, refund advert payments, or just make game discovery possible without ads so developers don’t have to deal with this in the first place.
While I can understand glitches popping up every once in a while, or some occasional bugs during times of high volume, when the issues get to the point where I feel like shutting down my game while I have ads running is better UX than players joining a broken game, something isn’t working right.
5 Likes
Agreed.
I spent 90,000 robux on advertisements and sponsors and about five hours worth of that (including peak hours) are going to complete waste because my game is in an unplayable state.
We can’t control when the website meltdowns, and some players are spending robux on ads that are equivalent to hundreds of dollars.
It’s a shame how everything on the website fails, besides the advertisement system. If there’s an internal error, there needs to be a halt to the advertisement/sponsor system (or at least a reimbursement). Developers lose way too much for something they can’t even control.
4 Likes
It might have been a year since last reply and three years since this request but this issue repeats itself time and time again.
It’s been over 16 hours of downtime today, 2/3 of a Friday sponsors and advertising money gone. For many developers this is money that could had been spent on developers, DevEx or anything on the platform. All gone.
I deeply understand the challenges of outages but I don’t think it should take 3 years of repeated outages for Roblox to fix this critical problem. For many developers, they have just lost the start of their new launch. For others, it’s can become the difference between gaining new players.
Roblox is just keeping that money, where I’m forced to close my work to not deeply harm the UX for my players. Lost income, lost productivity, lost advertising space. I don’t believe it’s fair and I want it changed to where I get that at the very least the advertising money back.
107 Likes
I also agree with this. I ran a weeks worth of sponsors, and it is R$20K (10K/d) down the drain, not one single person seeing them in the last 48 hours. Luckily it could’ve been much much worse for my case, but I’m sure it’s worse for some others who might’ve put loads more in on one day or those who actually spend real hard-earned money, just for it to all go to waste.
The platform goes down often, and I understand the issues present, all I’m asking is for us to not have sponsors be an immediate void of robux that could be put to better use when the website is down.
8 Likes
There should be an automated system that reimburses developers when Roblox fails to serve ads as promised.
It is hard on developers who not only lose the money paid for advertising, but also do not get any income from their game while Roblox is down.
2 Likes
Since the downtime, Roblox has provided a refund to those affected during the weekend outage as per this Bloxy News Tweet.
While this is a great step forward, to see an official position on how ad refunds will work in the future as a public policy. To see an official answer from Roblox would be greatly appreciated given over 100 developers has shown their wish for this.
7 Likes