Reimbursement on sponsors and advertisements when the website goes down


Im not aware of any existing mechanisms to do with this, but if there are someone please tell me;

Sometimes the Roblox website can go down or be significantly slowed down for a few hours, (I noticed that at around 9am to 12am BST one day my game had 0 visits even though I had a total of 30k advertisements running and usually get about 600 concurrent players).

Now, although this is a very rare occurence, if someone such as a big developer is releasing a game they have spent months making and they advertise for 300k in total for the release day, if the website or game servers go down for 2 hours that day, they’ve essentialy lost R$25,000 or almost $90 at devex rates. If someone was advertising for even more, like when berezaa took over the advertising system a few years ago, let’s say 500k, they would lose R$40,000 or $140. Since roblox charges for a 24 hour time slot and not a specific number of impressions or clicks, this likely loses developers a lot of money. These numbers dont even take into account peak hours, for example at 1am BST my game makes about 4x as much as usual.

I don’t know how the internal Roblox systems work, so correct me if I’m wrong, but I don’t think developers receive any kind of refund or extra advertising hours for things like this. Perhaps they should?

tl:dr: People lose money on sponsors and advertisements when the website goes down, they should have some form of refund or the advert runs for an extra hour or two depending.

  • This is an issue I’d like to see solved
  • This is a non-issue
  • This is an issue small enough that it’s not worth action

0 voters

Moved this to feature requests.


And loosely related


I spend multiple millions a year on advertising and this has never been an issue for me, my net profit is rarely affected when website goes down


Especially with Roblox going down more frequently lately, this is definitely something I’ve been concerned about. It’s never yet happened to me, however I don’t have much robux so if I were to advertise/sponsor then the website were to go down, I wouldn’t have the robux required to simply re-advertise if it was down for so long that my ads were rendered useless.

But I don’t think Roblox has ever been down for 24 hours either.


I know I would be very annoyed if I was to spend $100+ on adverts and the website went down for a long period of time.


Estimated impressions are based on the day before.
I’ve seen a lot of ads for Miner’s Haven in the past two days so you were probably competing with a large bid and therefore got way less impressions. @berezaa


Instead of working on ways to easily recover from the when the website goes down, why not work on ways to prevent the site from going down in the first place?


This really doesn’t seem feasible, that’s a 95%+ drop in impressions from the estimated ones.
And no, the idea that it was caused by one developer running a huge ad campaign is just not likely, because the amount one developer has on the economy is minuscule now. Ok, maybe if it was like an extra million+ Robux spent on the same ad type, but why would someone do that… This should be investigated further, not brushed off.

What kind of ad was this?
Are you sure you compared the same type of ad for the estimated impressions vs the stats that came in?
Are you sure at the time your ad had only 4 hours of running left?

25k Robux making only 295 clicks is pathetic (not on your part, the CTR is not bad), that’s like putting 87$ in the toilet.


Ads are a joke, Sponsored Games is the way to go