I would like to pitch in here: my case is very minor since I can reopen/resend my ticket but it still presents a problem nonetheless. When I can, I try to take down my own content that may potentially violate IP from my profile that I uploaded some years back not knowing better.
Roblox has (or had) a content removal line at ip_content_removal@roblox.com in which you could send in potentially infringing content to be removed from your profile with no ban risk. It’s still fairly unknown and new but I sent an email pretty much right as it opened (the email is dated March 22nd, 2019, 4:24 PM EST). I filed content that I reuploaded from other Roblox users and other media venues.
Here’s the problem though: 2 years, 3 months, 1 week and 3 days later none of the assets I’ve sent in for deletion have been removed which still make me liable to a strike which can be permanently damaging to my career. I’d prefer that assets uploaded from when I didn’t know better and even tried to get removed not affect my career going forward; and I try to be aware of violations where possible as well as go through proper licensing procedures to obtain assets I want to upload and use.
I get the stance offered earlier that you can just work with Roblox after the grace period or not upload anything that you don’t know the licensing circumstances of, something I’ve told others before as well, but what about people like me who never had access to this information in… say, early Roblox days? Something I did in the past or an unknown violation can permanently impair me on the platform, there’s not even an expiry on them unlike various other platforms that also issue copyright strikes but take down your content for you (e.g. YouTube).
A heads up would be great. I’m not looking forward to the day where I get my first strike (which will happen, just not sure when) because I never got a warning, some past content I uploaded slipped by me, the nature of copyright changed for a certain asset or my request to remove IP infringing content from my account never got answered (and I’m afraid a repeat email would be considered spam and the ticket would be closed as a result).