Removing my phone number from a deleted account?

Help and Feedback Platform Usage Support
#1

I want to be able to remove my phone number from a deleted account. But I can’t access my settings to remove it though!

I still have access to the account. But what roblox says is “we cannot verify the ownership” blah blah… it’s frustrating because i’ve contacted them atleast 3 times and all of them say the same thing.

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clearly cannot access settings in this video here

I’ve tried several times to contact roblox, theres 2 other times i haven’t shown above but it’s impossible to verify my phone number to my new account with this issue. Nobody has really talked about this for some reason, and I can’t get help so im resulting to this. Next will be to try and call roblox, which is the LAST thing I want to do if it’s even possible.

1 Like
#2

cant they just send you a message to verify that its you?

also do you still have access to the phone number? if so try calling roblox support and explain it to a real person rather than a bot.

3 Likes
#3

I don’t think im too comfortable or okay with calling them but if I have to I might; but that’s the last thing I’m doing, If a roblox mod or admin sees this, maybe they can help me out, I’m not sure, I’ve been trying to contact support for like a few months now, and it’s really tiring having to explain everything to each new support person, only to have someone named “bob” decline rather than help me out further on my ticket.

2 Likes
#4

did you call roblox. I have the same problem as you and roblox support is not helping. Any updates?

#5

If you’re trying to appeal to get the account back, that won’t work. The ban says that it is from 2021, and you only have 30 days to appeal a moderation action. Also, I don’t think you can remove the phone number after it is terminated, and even if you could, the new account that it would be added to would be terminated.

#6

Did you call roblox, I have the same problem as you and roblox support is not helping. Any updates?

1 Like
#7

I’m currently facing this same issue. I’m wondering whether I can verify my ownership by providing billing information of past purchases I made on the platform. Maybe then I’ll be able to remove my phone number from that account.

#8

I have had no luck on this. I’ve been thinking on changing my phone number because of how stupid roblox works with privacy and data when it comes to emails and numbers; I haven’t called Roblox and don’t intend on doing so. I’ll let you guys know if I do contact roblox through phone later but honestly, I don’t see myself doing this any sooner.

#9

I also tried calling roblox but they give you no technical support. But I still left a message and they gave me the same automated response.

#10

any updates on this situation?

#11

Pretty sure that they’ve stopped using that phone number. And I don’t think they have another phone number you can call so really the only way is support