Report Menu disappearing every second time its opened

Bug Reports Engine Bugs
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#1

Description: As you can see in the video I attached, the first time I open the reporting menu in-game it only shows a blank page, when closed and re-opened it shows the report menu but once closed and re-opened again it shows a blank page again.
So every second time the page is re-opened the reporting menu is missing.

Where it happens:
In every game on Roblox.

When it first started happening:
This is not something new that has been happening to me, its been ever since the new menu was released a few months back, do not exactly remember the date.

Reproduction steps:

  • Open the Roblox menu, then click on ‘Report’. It’ll show a blank page (for me atleast).
  • Close the Roblox menu entirely, then re-open it and click on ‘Report’ again, the menu will be there.
  • If the Report menu is closed and re-opened again, it will be a blank page again.

Expected behavior

The report menu should be visible everytime I open it not just every second time.

5 Likes
#2

I have experienced this a few times, it usually reappearsa fter a second for me though, so I do not know why it didn’t for you.

2 Likes
#3

I just tried waiting for a few seconds, it doesn’t reappear for me at all unless I completly re-open the Roblox menu.

#4

I’ll experiment right now. Could you tell me what you did so I can try and replicate this?

#5

Didn’t really do anything special at all. This just happens without me changing anything.

When I first join a game and open the report menu it’s already gone.

The video you see there was recorded right after I joined the game, without me changing anything.

1 Like
#6

Thank you for the report @nvckx. To help us further debug, could you describe your environment as much as possible? Specifically:

  • This looks like it’s on desktop, but what’s your OS and client version?
  • Do you have any other input devices connected besides keyboard and mouse?
  • Is it a specific game that exhibits this behavior or is it across all games?
  • Is it only the Report menu that has this issue, or do the other tabs as well?
  • Any other notable things about your setup?

Thank you!

#7

Everyone experiences it since the new UI was added (even before new top bar)
OS: Windows 10 Version 10.0.19045 Build 19045
Client version: 0.647.0.6470717 (64bit) (+ any version before that has this menu)

I only have keyboard and mouse connected as input devices
This is for all games because menu is built in
This happens to all of them but only if you have reduce motion on and very quickly switch between two tabs

I could replicate it just now in studio by opening the menu and opening report tab

#8

For those that experience this, in addition to the info @schnauzercoin requested, can you also share if you’ve changed the maximum framerate setting to something other than the default?

I was able to reproduce the behavior seen in the video on my Windows machine only after switching the maximum framerate to 240FPS.

#9

Yes it doesn’t happen when max fps is below 240, the re-open still happens when I switch the tab, I’d expect it not to do that but seamlessly load the report ui

1 Like
#10
  • Windows 22H2
  • No
  • Not specific to any game, happens in all games
  • Only the Report menu as far as I know
  • I have my maximum framerate set to 240FPS
#11

I’ve merged a fix for this bug, it should be out some time next week.

2 Likes
#12

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