Reset Account Password Using Email Does Not Work ("There is no email linked to this account")

[TaslemGuy]

I am unable to reset my password via the email reset mechanism due to a website bug (although I’m currently logged in, and thus able to post this).

When I try to reset my password by email (through the “forgot your password” form):

I receive the email with the reset link (as expected).

The email takes me to a list of users linked to my email:

I pick “TaslemGuy” (I’ve confirmed that the others have the same problem, though):

I enter the new password and press “submit”:

It says “There is no email linked to this account.”

Well, that’s definitely not true, since it showed the account on the list of accounts associated to my email. As a result of this, I’m not able to reset my password.

This is a bug in the web interface. I do not need assistance in resetting my password. Roblox support was entirely unhelpful.

[mothmage (moth)]

I encountered this identical issue before, very concerning and frustrating.

[Lilly_S]

I’m having trouble reproducing this. I managed to reset my alt’s password just fine. To confirm, you chose Forgot My Password and clicked on the button in the email, right?

[TaslemGuy]

Yes, this is from the “Forgot My Password” form after entering my email.