Reset Account Password Using Email Does Not Work ("There is no email linked to this account")

I am unable to reset my password via the email reset mechanism due to a website bug (although I’m currently logged in, and thus able to post this).

When I try to reset my password by email (through the “forgot your password” form):

I receive the email with the reset link (as expected).

The email takes me to a list of users linked to my email:

I pick “TaslemGuy” (I’ve confirmed that the others have the same problem, though):

I enter the new password and press “submit”:

It says “There is no email linked to this account.”

Well, that’s definitely not true, since it showed the account on the list of accounts associated to my email. As a result of this, I’m not able to reset my password.

This is a bug in the web interface. I do not need assistance in resetting my password. Roblox support was entirely unhelpful.

14 Likes

I encountered this identical issue before, very concerning and frustrating.

3 Likes

I’m having trouble reproducing this. I managed to reset my alt’s password just fine. To confirm, you chose Forgot My Password and clicked on the button in the email, right?

Yes, this is from the “Forgot My Password” form after entering my email.