Problem
I understand that Roblox went down earlier due to a game called Grow a Garden which had/has 7+ million players. I also read in this bug report that the issue was fixed. However, I’m getting network errors when I try to play test my game. Specifically, MarketplaceService:getProductInfo() failed because HTTP 500 (Internal Server Error). I have also seen Too Many Requests as well. As it stands, I am unable to playtest my game because of this. This did work before without any changes to the involved code. There are only 10 products that are being queried.
Additional Information
| Parameter | Value |
|---|---|
| Problem Area | Studio |
| Problem Component | Play Test Solo |
| First Noticed | 24 May 2025 0820 PDT |
| Priority | High |
| Impact | High |
| Annoyance Level | High |
| Game ID | 4246644435 |
| Place ID | 12000967871 |
The beta features that I have enabled are as follows:
- Assistant Preview
- Texture Generator
As for plugins, I have a bunch that are installed, but very few are enabled. The ones that are enabled are listed below with links to their details page on the Roblox store website:
None
Expectations
I expect the MarketPlace service to return the information to my queries without error.
Visuals
Reproduction
To reproduce the issue, perform the following steps:
- Load the game and place as described above in Studio.
- Start a solo play test.
- Observe messages in the output log.
Files