Problem
I understand that Roblox went down earlier due to a game called Grow a Garden which had/has 7+ million players. I also read in this bug report that the issue was fixed. However, I’m getting network errors when I try to play test my game. Specifically, MarketplaceService:getProductInfo() failed because HTTP 500 (Internal Server Error)
. I have also seen Too Many Requests as well. As it stands, I am unable to playtest my game because of this. This did work before without any changes to the involved code. There are only 10 products that are being queried.
Additional Information
Parameter | Value |
---|---|
Problem Area | Studio |
Problem Component | Play Test Solo |
First Noticed | 24 May 2025 0820 PDT |
Priority | High |
Impact | High |
Annoyance Level | High |
Game ID | 4246644435 |
Place ID | 12000967871 |
The beta features that I have enabled are as follows:
- Assistant Preview
- Texture Generator
As for plugins, I have a bunch that are installed, but very few are enabled. The ones that are enabled are listed below with links to their details page on the Roblox store website:
None
Expectations
I expect the MarketPlace service to return the information to my queries without error.
Visuals
Reproduction
To reproduce the issue, perform the following steps:
- Load the game and place as described above in Studio.
- Start a solo play test.
- Observe messages in the output log.
Files